ultimate icon in xbox

why the digital icon we baught do not appear there is a difference in price and the box photo is different (gold) when i baught ultimate forz 6 7 its showing regular icon in the xbox when we pre order in advance final icon came later i recheck in store it show me i have to buy ultimate and the regular game it show i have it same problem farming simulator 2017 i have all pack plus regular game even there it show me price on ultimate i repot the to support but nothing happen i felt someone not have respect what we really baught