I think you might’ve heard positive things about Microsoft Support, if that’s the case they are true, nothing wrong with that service. I’ve actually had a couple of times where I’ve contacted MS Support and my experience with them has been really nice! But atleast from what I’ve read & heard about the email for Forza support it doesn’t really seem give you any results when it comes to solving issues, atleast I’ve never heard of anybody getting help via that email but it might of course be that I just haven’t seen people mention that their issues have been resolved
Well, I hope they will get back to me soon because I need to get my cloud storage syncing to my game fix. I can not play this game without my cloud storage data.