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Multiplayer comes this too

I bought the game 2 hours ago

Please help


Who is your ISP and which router do you use?

Firtzbox 6490

I have the same problem. From the first start of the game.
To be more accurate. I Can’t choose car design, can’t download tunes, can’t view screenshots. Also strange thing is. I did not recieve any message at all. When I bought Forza Motorsport 3 and 4 It was lot of news everyday. Now nothing. Not a single one.

1 Like

Your Internet Service Provider.

For me it’s local Czech(Czech republic) provider “Skvely.net

KabelDeutschland (Vodafone)

Can nobody help me?


Can nobody help me?

Hello, I need support
Can nobody help me?



Hi there to stop you pulling your hair out waiting for a reply please note that support is only available Monday to Friday between the Hours of 09:00am to 17:00pm US East coast I think or just run of US central time and you will be in the Ball Park.


I’m sure Nitro Glitter will come back to you soon [remember they’re in US so still early morning there]. In the mean time -

make sure your Xbox is not set to “offline”

Go to settings, - System - Network settings - and choose what connection you have [wireless or wired] and then test your XB Live connection.

Post here what the result was. Will keep eye out and see if I can help till Nitro Glitter returns.


Hello, I play on the PC
The Xbox app shows me that I’m online

Not that familiar with PC platform, but can you test your multiplayer connection status on the XB app ? If so, test it 》 Multiplayer Connection status.

Did I test it does not work!
Everything is up

I can not download paintings,
can not play online!

Please follow the instructions below if you are experiencing the issue while playing on PC:
• Close any other programs that are open. Forza Motorsport 7 can be running, but make sure it’s at the main screen and hasn’t tried to connect yet.
• Open the Start menu, type “Command Prompt”, right click it and “Run as administrator”. Grant it permission to run.
• In the command prompt window, type the following:

Set-ExecutionPolicy Unrestricted
Note: we’ll set this back to Restricted when we’re done.
Install-Module XboxMultiplayerChat
You’ll be prompted twice to confirm you want to download and install (once for “NuGet”, and once for the PowerShell module).
This will run to gather some basic info and then it will pause with logging running in the background and instructions to start the scenario.

• Go back to the game and try the failing multiplayer join.
• When the error occurs again, return to the command window and press to get a problem snapshot.
• Once that snapshot completes, press again as instructed to stop and gather up the logs for analysis.
• Now type the following to restore the PowerShell execution policy back to the default settings:
Set-ExecutionPolicy Default
• Open the folder where it said “The logs are saved at”, presumably something under “C:\Program Files\WindowsPowerShell\Modules\XboxMultiplayerChat\1.3\Logging”. There will be 7 files there. These are the log files we’d like. If you could compress them (e.g., selecting them, right-clicking, and choosing “Send to” : “Compressed (zipped) folder”) and then share them privately to us via Microsoft OneDrive or something, that would be great.

It would also be helpful if you could provide the additional information below:
• The support information from the failure screen, e.g.,
Support id : cc25a1f6-c62b-4db2-b55c-941319306c67
Server id : 0bc5025d-4fda-4686-8c10-52002708540
Quality of service : success (15 locations)
Region : east asia (0.078s)

Please email this to forzafb@microsoft.com

Thank you,