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Rank: Driver's Permit
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#1 Posted : Wednesday, February 22, 2017 8:32:59 PM(UTC)
I just purchased Forza motorsport 6 Ten Year Anniversary Edition and installed on Tuesday night Feb 21, along with the Complete Forza Motorsport 6 Add-Ons Collection. I installed the game, the add-ons and then ran the game. It said it needed an update 8.04 GB. At about 82% downloaded the queue finished. I ran the game, and once I was able to bring up the cars menu I found only the anniversary edition cars in the free cars. In my garage I found the Porsche and Nascar cars, and the infinity Q60 Concept car. The expansion tabs also have valid content.
The game is not recognizing my VIP status, and it is missing all of the car pack cars as free cars except the anniversary edition cars.

Under marketplace everything shows as purchased. Under "Find a car" the car pack cars appear to exist but at the normal prices. They do not say DLC by the car picture so they are recognized as DLC being there.

How do I get my VIP status to work, and the one time free cars from the car packs?

I tried a hard reset. I uninstalled everything and reinstalled everything. No change. Did another Hard reset and no change. As of today I also have not received any Start UP Tier Rewards.

How do I get this resolved?

HeliosT10 posted this further down the thread. I hope they are able to get the issue resolved. I have placed it here for people just seeing the thread:

Hi all,

We're aware of this issue and investigating, thank you for your patience and understanding whilst we fix the problem.
Forza EMEA Community Manager

EDIT: The specific issue of the free cars, and VIP recognition appears to have been resolved. It was all correct when I started the game late today Wednesday March 1st.

Thank you for the Support! I am now just waiting on the start up loyalty rewards.

EDIT: My starting loyalty rewards suddenly appeared about August 9th. Now I am just waiting on the loyalty rewards for the Complete Forza Motorsport 6 Add-Ons Collection as paid DLC

Edited by user Wednesday, August 16, 2017 6:02:36 AM(UTC)  | Reason: Update on the issue

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#2 Posted : Wednesday, February 22, 2017 11:32:42 PM(UTC)
Hello, I am also in the exact same situation as SilverPhantom15.

I purchased the Complete Forza Motorsport 6 Add-Ons Collection yesterday Feb 21 as well.

Just as SilverPhantom15 stated, after buying the Complete Forza Motorsport 6 Add-Ons Collection only the Anniversary edition cars, Porsche, Nascar and Infinity Q60 cars are available to me.
All other car packs show up in the find a car but are not accessible in my garage.
Also, my VIP status is not be recognized as well.

I ended up chatting with an Xbox support agent and they had me sign out of my account, then shut down the Xbox One unit, unplug all cables, leave unit off for a couple of minutes, reconnect cables and then finally restart the Xbox One and Forza 6 but unfortunately I still got the same issue - no VIP or DLC cars in my garage that I purchased.

Please, what are the next steps to solve this issue?
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#3 Posted : Wednesday, February 22, 2017 11:58:03 PM(UTC)
I have the exact same story, bought it all on Feb 21st, but I downloaded the add-ons first then the game.

I can't get my one-time free cars except the 10 year anniversary cars and the Q60 and the nascars and porsches.

It also isn't giving me the VIP status like it should.

Turn 10 please help us!!!
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#4 Posted : Thursday, February 23, 2017 1:49:18 AM(UTC)
I'm having the exact same problem as everyone here 😭😭
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#5 Posted : Thursday, February 23, 2017 4:56:34 AM(UTC)
Same story here. :( Bought the complete addons bundle 22.feb.

No VIP status, ms-shop shows that this product is mine, but not recognized ingame.

Deinstalled, unplugged, endless chat with helpless Xbox-Support.....

Please help us, thanks.
Rank: C-Class Racing License
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#6 Posted : Thursday, February 23, 2017 9:32:32 AM(UTC)
I am having the same problem as everyone else. I purchased the Complete add-on Bundle and can't figure out how to get the free copy of the DLC cars. The Porsches and NASCARs were added to my garage, but I can't get any of the other DLC cars. I don't even think I have access to the 10 Year anniversary pack?

Will someone please help us out?
iRacing.com 3-month subscription for only $5! Go here https://members.iracing....onChoices.do?refid=30706 and put in promotion code PR-SIMRACERMAG
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#7 Posted : Thursday, February 23, 2017 3:30:09 PM(UTC)
Same here.
Porsche and Nascar received, nothing else.
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#8 Posted : Thursday, February 23, 2017 5:53:14 PM(UTC)
I have the same problem as everyone, Porsche Nascar and the infinity are there, not the rest of the cars I have paid for.
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#9 Posted : Thursday, February 23, 2017 7:53:37 PM(UTC)
Just bought a Xbox for FM6 and FH3 ... Same problem. While googling a way to fix mine it seems crazy this has been a problem that is in every recent forza game by the look of it.
Would be nice to be able to use the stuff. Too poor in game to buy most of them.
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#10 Posted : Friday, February 24, 2017 8:40:44 AM(UTC)
I'm having the same problem. I've uninstalled and reinstalled all of the DLC twice, hard rebooted twice, and still have only the Porsches and Nascars. I have no free cars tab, and some cars don't even show up under buy cars. For example, the 1966 Silvia is nowhere to be found.
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#11 Posted : Friday, February 24, 2017 10:10:01 AM(UTC)
Hi everyone!

Same problem. Only Porsche and Nascar received :/ Does someone know how to fix this issue?
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#12 Posted : Friday, February 24, 2017 12:43:36 PM(UTC)
I'm having the same stupid issue. I can't believe this hasn't been fixed, its been at least a year.
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#13 Posted : Friday, February 24, 2017 1:01:48 PM(UTC)
Same issue here as everyone else, bought the Ultimate Add on Collection as I thought it was good value for money, loaded game up and received notification for the Porche expansion and the NASCAR one but all the other car packs PLUS the ViP add on does not work and the game doesn't recognise me as a ViP. Very disappointed and have emailed Turn 10 (to which they may not even reply) and am really hoping they come out and resolve this.
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#14 Posted : Friday, February 24, 2017 3:04:35 PM(UTC)
Wow, I thought I was the only one with that issue because of the region in where my xbox is, so it makes me think that, that must be because of a lot of people buying this game and the extra dlcs or the complete season pass, and the forza servers couldnt keep all of those transactions (or well, thats what I think), so I hope it gets fixed soon because I feel like the game isnt complete with those features (VIP, free cars) so well, I'll wait, probably its like when they gave forza horizon in games with gold (and also in xbox one back-compat) and the game was extremely laggy.
Rank: Driver's License
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#15 Posted : Saturday, February 25, 2017 2:50:42 AM(UTC)
I am having the exact same problems you guy's are posting about in this thread.

I bought the complete Forza 6 add-on collection that's currently on sale on xbox live on Feb 24, with the only gamertag I have (no shared console).
The Nascar and Porsche expansions installed correctly along with one single car: the Infinity Q60.

My VIP status and car packs all show as purchased. No free car options to download, and no VIP status on profile. Heck, even the badge is still locked on my profile like I don't own it.

I've read through many threads on here to troubleshoot the problem, such as uninstalling/reinstalling. Multiple hard reboots following the instructions posted by SnowOwl in the other threads to no avail.

This definitely isn't some isolated incident and something is going on with all of us that bought that bundle. I hope Turn 10 can figure it out quickly. I've been a huge fan of the Forza series for a long time and never had any issues, but this is wild. Pretty disappointed.

I'm going to wait for a Turn 10 employee to respond to this issue before I try to get a refund from Microsoft.

Edited by user Saturday, February 25, 2017 2:53:42 AM(UTC)  | Reason: Not specified

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#16 Posted : Saturday, February 25, 2017 3:26:26 AM(UTC)
Same problem. Fix this please asap!
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#17 Posted : Saturday, February 25, 2017 4:47:26 AM(UTC)
I have bought the add ons and the game on Feb 21st and the only thing working in the complete add ons collection is the nascars and Porsche expansion I can't get even get the free download cars what even weird please fix this turn 10

Edited by user Saturday, February 25, 2017 12:26:04 PM(UTC)  | Reason: Not specified

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#18 Posted : Saturday, February 25, 2017 8:00:20 AM(UTC)
I have the same problem with VIP pass for forza 6 it does not work no matter what you try to fix the problem
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#19 Posted : Saturday, February 25, 2017 8:26:52 AM(UTC)
I think we are all in the same boat turn 10 please help us resolve this issue plaese
Rank: On the Podium
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#20 Posted : Saturday, February 25, 2017 8:36:35 AM(UTC)
Originally Posted by: killzone3607201 Go to Quoted Post
I think we are all in the same boat turn 10 please help us resolve this issue plaese


You won't get a response during the weekend.

You might get one on Monday but I would recommend emailing forzafb@microsoft.com just in case.
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#21 Posted : Saturday, February 25, 2017 8:39:51 AM(UTC)
WELL add me to the list of unfortunate souls who gave their money expecting a product that actually does what it is advertised to do! I did the whole gambit of instructions to get the cars to become available as directed by XBOX and now I am trying to contact Turn 10! I have a case number for the Xbox Customer Support and even tried ideas here on the forum.
This is extremely frustrating and with ALL the removal and re-installation of 45GB of DATA, am now almost at the limit of my data plan before it jumps up in bandwidth costs! It would be great if this issue was resolved expediently and some "gifts" for those that have voiced issues with this purchase.

I await for your (Turn 10 Studios) reply, correction and excellent Customer Satisfaction.

Lance
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#22 Posted : Saturday, February 25, 2017 1:34:33 PM(UTC)
Hello,
I have the same Problem. I have bought the complete pack and the cars are not in my Garage. I`m not happy.
Rank: Driver's Permit
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#23 Posted : Saturday, February 25, 2017 11:21:07 PM(UTC)
I have the same problem plus it removed 1.7 million cr from me when I tried to follow the instructions provided on the marketplace, and I want those back it's ridiculous for a issue like this and to be not only punished with not receiving what you paid for with no answer , but to lose your hard earned credits as well.
Rank: Driver's Permit
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#24 Posted : Sunday, February 26, 2017 5:54:47 AM(UTC)
I´ve got the same Issues..... Got only the Porsche and Nascar Cars plus the Infinity.......
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#25 Posted : Sunday, February 26, 2017 8:57:35 AM(UTC)
I'm in the same boat I purchased all the packs yesterday

Edited by user Monday, February 27, 2017 9:55:13 PM(UTC)  | Reason: Not specified

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