4 Pages1234PrevNext
Rank: Racing Permit
 1 user liked this post.
#51 Posted : Sunday, July 4, 2021 7:45:08 AM(UTC)
New discovery, Drift Zones do not work either. Game crashes when exiting drift zone, not entering.
Rank: Driver's Permit
#52 Posted : Monday, July 5, 2021 12:56:03 PM(UTC)
As suggested by Forza Support, I saved the log from Event Viewer when the crash happened. Here as follows:

Level Date and Time Source Event ID Task Category
Error 05/07/2021 21:46:57 Application Hang 1002 (101) "The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 61bc
Start Time: 01d771de37702648
Termination Time: 4294967295
Application Path: D:\WindowsApps\Microsoft.SunriseBaseGame_1.473.411.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe
Report Id: 0f523d3b-5921-45b6-bdb4-4c8292e33e57
Faulting package full name: Microsoft.SunriseBaseGame_1.473.411.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: SunriseReleaseFinal
Hang type: Quiesce
"


Any clue?
Proud owner of:

-Xbox One Fat
-Dell XPS 15 9560: i7-7700HQ 2.8GHz | NVIDIA GTX1050 4GB VRAM | 16GB DDR4 | W10 64 bit
Rank: Driver's Permit
 1 user liked this post.
#53 Posted : Wednesday, July 7, 2021 7:10:56 AM(UTC)
Has anyone received a proper response from the games' "support" team about this? It looks to me like it isn't even being acknowledged yet.
Rank: Driver's License
 1 user liked this post.
#54 Posted : Wednesday, July 7, 2021 10:27:50 PM(UTC)
Originally Posted by: WillardSS Go to Quoted Post
Has anyone received a proper response from the games' "support" team about this? It looks to me like it isn't even being acknowledged yet.


I got a response asking for my crash logs and DXDIAG, but now they've been silent for over two weeks.
They released a hotfix for a super 7 crashing issue pretty fast after the series update, but yeah, no mention about our issues.
Rank: D-Class Racing License
#55 Posted : Wednesday, July 7, 2021 11:38:59 PM(UTC)
Originally Posted by: enf0o Go to Quoted Post

I got a response asking for my crash logs and DXDIAG, but now they've been silent for over two weeks.


Same as my case.
The strange thing is that now I'm playing FH4 on my "summer" computer with the same windows 10, windows store version and updates of my "main bugged" computer without any issue.
Rank: Driver's Permit
#56 Posted : Thursday, July 8, 2021 11:47:07 AM(UTC)
I am also facing exact same issue!
Rank: Driver's Permit
#57 Posted : Thursday, July 8, 2021 12:46:08 PM(UTC)
I responded to my ticket and inserted a link to this thread. Their response "We are currently looking into this". I hope they mean that literally.. Lets hope it finds its way into their "Known Issues" and perhaps even gets fixed.
Rank: Driver's Permit
#58 Posted : Friday, July 9, 2021 9:44:54 PM(UTC)
well here's my problem, i can't even launch the game. was just playing it fine like 5 days ago
Rank: Driver's Permit
#59 Posted : Monday, July 12, 2021 5:46:26 AM(UTC)
An official update on this issue wouldn't go amiss.
Rank: Driver's Permit
 1 user liked this post.
#60 Posted : Tuesday, July 13, 2021 7:06:35 PM(UTC)
Know issue fixes for Windows FH4

Hey guys I have some good news. I haven't tried this, but when I do I'll post again. Hopefully this works.

Edit:
Installing Windows 10 update 1809 would require me to delete all of my files, and I'm not willing to do that. I don't think this is an acceptable bug and they should have this one of the top of their list in all fairness.

Edited by user Tuesday, July 13, 2021 7:33:08 PM(UTC)  | Reason: Not specified

Rank: Driver's Permit
#61 Posted : Wednesday, July 14, 2021 6:40:14 AM(UTC)
Same problem here having a 1080 too and Microsoft Store. Tried all the things here mentioned before too with (of course) no result. I really hope they find a solution. Reinstalling Windows 10 can't be the solution.
Rank: Racing Permit
#62 Posted : Wednesday, July 14, 2021 8:26:25 AM(UTC)
After not having played for a while i too have this problem.

However i can not believe a bug that was not present before is introduced and that their official fix is to roll back to Windows 1809.
A version of Windows that is not supported anymore since 10 november 2020.

They should remove this from their FIXED list ASAP.
Running a non supported version can come with security risks among others and is never sound advice. Certainly not from an influential organisation.
Rank: Driver's Permit
 1 user liked this post.
#63 Posted : Wednesday, July 14, 2021 1:16:56 PM(UTC)
My latest ticket response is that they're shutting my ticket down "as we will have an announcement when a fix is found". Guessing their solution will appear on 9th November...
Rank: Driver's Permit
#64 Posted : Thursday, July 15, 2021 5:41:32 AM(UTC)
Originally Posted by: WillardSS Go to Quoted Post
My latest ticket response is that they're shutting my ticket down "as we will have an announcement when a fix is found". Guessing their solution will appear on 9th November...


Hopefully Nov 9th won't be the solution :D
Rank: Driver's License
#65 Posted : Thursday, July 15, 2021 10:10:56 PM(UTC)
Originally Posted by: WillardSS Go to Quoted Post
My latest ticket response is that they're shutting my ticket down "as we will have an announcement when a fix is found". Guessing their solution will appear on 9th November...


Same here.
I've resorted to installing it on my series X, which actually might look a bit better than my PC, but hard drive space on that is at such a premium, I'd probably still rather have it on PC.
At least we don't need to worry about getting the percentage up for exclusive cars any more now that they're done adding new ones.
Rank: D-Class Racing License
#66 Posted : Saturday, July 17, 2021 9:26:36 PM(UTC)
Originally Posted by: BigOleTurbski Go to Quoted Post
Know issue fixes for Windows FH4

Hey guys I have some good news. I haven't tried this, but when I do I'll post again. Hopefully this works.

Edit:
Installing Windows 10 update 1809 would require me to delete all of my files, and I'm not willing to do that. I don't think this is an acceptable bug and they should have this one of the top of their list in all fairness.


So anyone tried to roll back update 1809? and is this a real fix?
does it mean a re-install and you will lose all your files? How about the game save?

In case it fixed and we update back to 21H1, then we will get the bug again?

Edited by user Saturday, July 17, 2021 9:28:35 PM(UTC)  | Reason: Not specified

Rank: D-Class Racing License
#67 Posted : Saturday, July 17, 2021 9:42:36 PM(UTC)
Originally Posted by: GRiiD Two Go to Quoted Post
Originally Posted by: BigOleTurbski Go to Quoted Post
Know issue fixes for Windows FH4

Hey guys I have some good news. I haven't tried this, but when I do I'll post again. Hopefully this works.

Edit:
Installing Windows 10 update 1809 would require me to delete all of my files, and I'm not willing to do that. I don't think this is an acceptable bug and they should have this one of the top of their list in all fairness.


So anyone tried to roll back update 1809? and is this a real fix?
does it mean a re-install and you will lose all your files? How about the game save?

In case it fixed and we update back to 21H1, then we will get the bug again?


I think that this is completely not feasible solution, unfortunately this is a very strange bug and the solution for this bug will be hard to find. Consider that now that I'm playing on my summer computer with the same windows update of the my main "bug affected" PC I don't have any problem at all.

Rank: Driver's Permit
#68 Posted : Monday, July 19, 2021 8:23:03 AM(UTC)
I haven't played Forza Horizon 4 for a couple of weeks now because of these bugs. Now I've tried starting the game today and it almost instantly crashes to desktop now. :/
Rank: Driver's Permit
 2 users liked this post.
#69 Posted : Wednesday, July 21, 2021 2:25:22 PM(UTC)
Just wanna make sure this doesn't get swept under the rug. Devs gotta realise that rolling back Windows to an unsupported version is not a solution. Yet to see official acknowledgement of this issue!
Rank: Driver's Permit
 1 user liked this post.
#70 Posted : Saturday, July 24, 2021 6:44:29 AM(UTC)
I've not much hope left that this bug will ever be fixed. It's still not mentioned in the list of known issues. My support ticket also got closed. I think I'd rather buy Forza Horizon 5 for Steam since the Steam version of FH4 is not affected by this bug. I'm a little afraid that the Windows Store version of FH5 could also be affected by this bug because they won't write a complete new program code for FH5 and I don't know how deep hidden this bug is in the code, so maybe they unknowingly carry it over to FH5. It's really a shame, I had so many hours of fun with FH4 with no problems and now it has to end like this. This bug really spoiled my fun since I can't drive carelessly through the open world anymore.
Rank: Driver's Permit
#71 Posted : Monday, July 26, 2021 8:06:29 AM(UTC)
Yea, they basically told me to reset "Windows" which basically deletes all your apps. No guarantee that works so not wasting any more time on this. Everything else on my machine is fine, so not willing to spend that much time on this. I had some back and forth with support and told them I was not willing to do a reset and then reinstall all my apps and said they could close my support ticket. They then wrote back and said they would call the issue as "Solved" I corrected them and said it was "Closed" but not "Solved." Seems this bug is too hard for them and they are giving up.
Rank: Driver's License
#72 Posted : Monday, July 26, 2021 7:28:09 PM(UTC)
Pretty drastic solution for a fix that has no guarantees of working. A lot of users also may not be tech savvy enough to do that.
I was waiting to see if they'd address the issue in the forza monthly stream, but yet again there was no mention of it. Just because it's only happening to a small group of people shouldn't make it any less important!
I've had an absolutely amazing time with Horizon 4 the past three years, but like Noodles mentioned, having it end on a sour note like this is a real shame and dented my confidence of the PC version of Horizon 5.
Rank: Driver's Permit
#73 Posted : Tuesday, July 27, 2021 1:17:15 PM(UTC)
Update came today.
BUT still BUG!!!!
Rank: Driver's Permit
#74 Posted : Tuesday, July 27, 2021 1:22:44 PM(UTC)
Just received a new update for FH4 and of course the game still crashes. :(
Rank: Driver's Permit
#75 Posted : Friday, July 30, 2021 10:15:05 AM(UTC)
A follow up from a previous ticket where I sent the support the Event Viewer. Here the reply:

"We are currently looking into this and your ticket will be added to our investigation. For now we are going to close this ticket as we will have an announcement when a fix is found, if we need more information we will reach out for now if you can please send us an event log,

If your game is still crashing, can you please go through the following steps the next time the game crashes?
Open Event Viewer by pressing the Windows key and type "Event Viewer"
Click on the "Windows Logs" folder
Click on "Application"
Click on the "Date and Time" column to sort and look for "Application Error" around the date/time your crash happened.
After you find the Application Error for the game, you will notice "Information"on the right.
In this tab there will be a ton of information listed. Please find the "save selected events" and send that to us."
Proud owner of:

-Xbox One Fat
-Dell XPS 15 9560: i7-7700HQ 2.8GHz | NVIDIA GTX1050 4GB VRAM | 16GB DDR4 | W10 64 bit
4 Pages1234PrevNext

Notification

Icon
Error