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Rank: Driver's License
#1 Posted : Tuesday, October 13, 2020 7:49:53 AM(UTC)
My issue is very serious and yet support seems abandoned to me, have they abandoned the game after all that time and focus on new projects?

I want to know what else I can do, as I have no idea if they ever saw the ticket or not. Then I googled about it and there was someone that said they took a month to respond.

Should I talk directly to Microsoft or Xbox maybe? Although I am on PC.

My ticket is open for the 3rd day now. Any help will do, thanks.


Rank: Racing Permit
#2 Posted : Tuesday, October 13, 2020 8:01:50 AM(UTC)
2 months for my ticket, was resolved.
Rank: Driver's License
#3 Posted : Tuesday, October 13, 2020 8:09:55 AM(UTC)
2 MONTHS?!

wow...I guess there's no room to protest, they've abandoned the game.

Thanks.
Rank: S-Class Racing License
#4 Posted : Tuesday, October 13, 2020 8:47:37 AM(UTC)
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).
Rank: S-Class Racing License
#5 Posted : Tuesday, October 13, 2020 8:57:31 AM(UTC)
Mine was about 2 years ago, still not fixed.
Rank: Driver's Permit
#6 Posted : Tuesday, October 13, 2020 9:06:56 AM(UTC)
Three weeks, and no reply whatsoever. I won't name names, but the guy assigned to my ticket has the same reputation on Reddit. Streams games on sometimes a daily basis, but basically ignores support requests.

Worst thing, or so it seems to me: Playground, Turn 10 and Microsoft simply don't care. What a strange world we live in.
Rank: Driver's License
#7 Posted : Tuesday, October 13, 2020 9:08:32 AM(UTC)
Originally Posted by: FullNietzsche Go to Quoted Post
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).


I don't think you can help, hell, they knew the problem from tickets long ago and didn't fix it back then. There is proof and screenshots in my previous tickets about other issues, which could've been created because of this dual tag in one account.

I have a different game tag than this one, so all my progress is lost now that I reinstalled the game after I got a new PC. Lots of progress.

So they have to reattach the other game tag to my account somehow, or transfer its progress to this game tag.

I don't know how those got mixed anyway, THEY gave me the game tags, I only bought the game ONCE and it worked fine with the other game tag.
Rank: S-Class Racing License
 2 users liked this post.
#8 Posted : Tuesday, October 13, 2020 9:15:47 AM(UTC)
I think it is probably fair to say that when they get around to answering your ticket, they will not do what you want then. I could be wrong but I don't think so.
Rank: Driver's License
#9 Posted : Tuesday, October 13, 2020 9:24:17 AM(UTC)
Originally Posted by: FullNietzsche Go to Quoted Post
I think it is probably fair to say that when they get around to answering your ticket, they will not do what you want then. I could be wrong but I don't think so.


So I will lose my progress for something they knew. allowed, overseen and created? I don't see how that is fair.

We'll see.
Rank: D-Class Racing License
#10 Posted : Tuesday, October 13, 2020 9:32:05 AM(UTC)
Can't you just log in to your previous account?
Wouldn't it just dowload your save from cloud? of course assuming that everything is ok with that save in cloud

PS. dumb question - how do i log out on PC? in microsoft store?

Edited by user Tuesday, October 13, 2020 9:33:45 AM(UTC)  | Reason: Not specified

Rank: S-Class Racing License
#11 Posted : Tuesday, October 13, 2020 9:44:23 AM(UTC)
Originally Posted by: ziperrPL Go to Quoted Post

PS. dumb question - how do i log out on PC? in microsoft store?


The way I do it is to use the (older) Xbox Console Companion app. You can probably do it in the newer app I assume but I don't know.

In the old app you click the 'gear' icon at the bottom left and then choose sign out. I use this method to switch between my main and my other account I was using for ranked.
Rank: Driver's License
#12 Posted : Tuesday, October 13, 2020 9:48:43 AM(UTC)
Originally Posted by: ziperrPL Go to Quoted Post
Can't you just log in to your previous account?
Wouldn't it just dowload your save from cloud? of course assuming that everything is ok with that save in cloud

PS. dumb question - how do i log out on PC? in microsoft store?


I don't have another account, I have only one copy of the game and is attached to one email.

If I log into any other account, I won't have the game on it.

I can have to game tags in ONE game copy and email? I don't understand.
Rank: Racing Permit
#13 Posted : Tuesday, October 13, 2020 10:54:43 AM(UTC)
Is there a support team existing?
Or only a copy&paste machine?
Rank: Driver's Permit
 1 user liked this post.
#14 Posted : Tuesday, October 13, 2020 3:14:18 PM(UTC)
Had a ticket about a corrupted save answered within a week, had my garage/credits/clothes etc restored a week later. seemed to talk to actual humans too which was refreshing.
Rank: A-Class Racing License
#15 Posted : Tuesday, October 13, 2020 3:23:37 PM(UTC)
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: FullNietzsche Go to Quoted Post
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).


I don't think you can help, hell, they knew the problem from tickets long ago and didn't fix it back then. There is proof and screenshots in my previous tickets about other issues, which could've been created because of this dual tag in one account.

I have a different game tag than this one, so all my progress is lost now that I reinstalled the game after I got a new PC. Lots of progress.

So they have to reattach the other game tag to my account somehow, or transfer its progress to this game tag.

I don't know how those got mixed anyway, THEY gave me the game tags, I only bought the game ONCE and it worked fine with the other game tag.


Honestly that seems like user error. You make it sound like you have two gamer tags. If you do, your save can only be linked to 1 account, not both.
Rank: Driver's License
#16 Posted : Tuesday, October 13, 2020 9:42:33 PM(UTC)
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: FullNietzsche Go to Quoted Post
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).


I don't think you can help, hell, they knew the problem from tickets long ago and didn't fix it back then. There is proof and screenshots in my previous tickets about other issues, which could've been created because of this dual tag in one account.

I have a different game tag than this one, so all my progress is lost now that I reinstalled the game after I got a new PC. Lots of progress.

So they have to reattach the other game tag to my account somehow, or transfer its progress to this game tag.

I don't know how those got mixed anyway, THEY gave me the game tags, I only bought the game ONCE and it worked fine with the other game tag.


Honestly that seems like user error. You make it sound like you have two gamer tags. If you do, your save can only be linked to 1 account, not both.


How is this a user error? How can I have two tags when I have one email and one game, and they gave me the tag themselves? How can I even choose my tag or have two tags for a game? If that's possible, then why not use the other tag anyway?

Plus I mentioned this issue to them years ago and they were fine with it, didn't change it. Microsoft knew, forza team knew and yet while they helped me with some other issues, they let this go.

Rank: C-Class Racing License
#17 Posted : Tuesday, October 13, 2020 10:03:44 PM(UTC)
I'm confused here.
When I started playing, I had to create an XBox account and it gave me a generic tag/nick/how ever you want to call it. With that I could play, but ofc generic is not me, so google on how to change gamer tag, iirc it was trough XBox companion.
So here I don't understand how you have two, unless 2 accounts.
Also switching among 2 devices doesn't change a thing, same with formatting and reinstalling Windows, just log in and sync the save.
Although here is a chance of corrupt save and loss of progress - so starting from scratch.
So this last part imo fits the bill, rest ... idk.
Alfa Romeo - made in Italy, perfected in my garage
Rank: A-Class Racing License
#18 Posted : Tuesday, October 13, 2020 10:18:53 PM(UTC)
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: FullNietzsche Go to Quoted Post
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).


I don't think you can help, hell, they knew the problem from tickets long ago and didn't fix it back then. There is proof and screenshots in my previous tickets about other issues, which could've been created because of this dual tag in one account.

I have a different game tag than this one, so all my progress is lost now that I reinstalled the game after I got a new PC. Lots of progress.

So they have to reattach the other game tag to my account somehow, or transfer its progress to this game tag.

I don't know how those got mixed anyway, THEY gave me the game tags, I only bought the game ONCE and it worked fine with the other game tag.


Honestly that seems like user error. You make it sound like you have two gamer tags. If you do, your save can only be linked to 1 account, not both.


How is this a user error? How can I have two tags when I have one email and one game, and they gave me the tag themselves? How can I even choose my tag or have two tags for a game? If that's possible, then why not use the other tag anyway?

Plus I mentioned this issue to them years ago and they were fine with it, didn't change it. Microsoft knew, forza team knew and yet while they helped me with some other issues, they let this go.



Because you need a gamer tag to save progress and play online.

You said in your original problem that you have a different gamer tag than the one you’re posting on. Gamer tag A and gamer tag B. If you play and save on A you can not transfer any of it to B. If you started a new account, B, you cannot transfer saves from A.

Anything wrong with that, you need to clarify.
Rank: D-Class Racing License
#19 Posted : Tuesday, October 13, 2020 11:21:45 PM(UTC)
Can you try something like that:
1. log out
2. delete everything from this folder C:\Users\*username*\AppData\Local\Packages\Microsoft.SunriseBaseGame_8wekyb3d8bbwe\SystemAppData
3. log in and start the game

Rank: Driver's License
#20 Posted : Tuesday, October 13, 2020 11:25:51 PM(UTC)
Originally Posted by: El Barto inc Go to Quoted Post
I'm confused here.
When I started playing, I had to create an XBox account and it gave me a generic tag/nick/how ever you want to call it. With that I could play, but ofc generic is not me, so google on how to change gamer tag, iirc it was trough XBox companion.
So here I don't understand how you have two, unless 2 accounts.
Also switching among 2 devices doesn't change a thing, same with formatting and reinstalling Windows, just log in and sync the save.
Although here is a chance of corrupt save and loss of progress - so starting from scratch.
So this last part imo fits the bill, rest ... idk.


How can I have two accounts when I only purchased ONCE? And why would they let me play a game in one account with ANOTHER account in the first place? They just handed me one account for free? If so, let me have it.

I already found my other gamer tag in xbox comanion(?), so it's still there, avatar and all. So if it exists, WHY can't I access it? How can it have the game? And if one account and game can have two game tags, I want access to my other game tag which has the progress.
Rank: Driver's License
#21 Posted : Tuesday, October 13, 2020 11:31:14 PM(UTC)
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: FullNietzsche Go to Quoted Post
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).


I don't think you can help, hell, they knew the problem from tickets long ago and didn't fix it back then. There is proof and screenshots in my previous tickets about other issues, which could've been created because of this dual tag in one account.

I have a different game tag than this one, so all my progress is lost now that I reinstalled the game after I got a new PC. Lots of progress.

So they have to reattach the other game tag to my account somehow, or transfer its progress to this game tag.

I don't know how those got mixed anyway, THEY gave me the game tags, I only bought the game ONCE and it worked fine with the other game tag.


Honestly that seems like user error. You make it sound like you have two gamer tags. If you do, your save can only be linked to 1 account, not both.


How is this a user error? How can I have two tags when I have one email and one game, and they gave me the tag themselves? How can I even choose my tag or have two tags for a game? If that's possible, then why not use the other tag anyway?

Plus I mentioned this issue to them years ago and they were fine with it, didn't change it. Microsoft knew, forza team knew and yet while they helped me with some other issues, they let this go.



Because you need a gamer tag to save progress and play online.

You said in your original problem that you have a different gamer tag than the one you’re posting on. Gamer tag A and gamer tag B. If you play and save on A you can not transfer any of it to B. If you started a new account, B, you cannot transfer saves from A.

Anything wrong with that, you need to clarify.


In that case, I just want access to my other gamer tag. How can I do it?

I sign in with my email, the email the game is registered with, and it automatically logs in with this account. It did in game, it did in xboxlive, and in xbox companion, and microsoft store. I never get the option to sign in using my other gamer tag, so I can send confirmation to my email etc and log in with it.
Rank: Driver's License
#22 Posted : Tuesday, October 13, 2020 11:43:35 PM(UTC)
Originally Posted by: ziperrPL Go to Quoted Post
Can you try something like that:
1. log out
2. delete everything from this folder C:\Users\*username*\AppData\Local\Packages\Microsoft.SunriseBaseGame_8wekyb3d8bbwe\SystemAppData
3. log in and start the game



I did it, it tries to log in in xbox live, and then I put email and password and it logs in with this account again, no other choice.
Rank: S-Class Racing License
#23 Posted : Wednesday, October 14, 2020 12:29:36 AM(UTC)
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: FullNietzsche Go to Quoted Post
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).


I don't think you can help, hell, they knew the problem from tickets long ago and didn't fix it back then. There is proof and screenshots in my previous tickets about other issues, which could've been created because of this dual tag in one account.

I have a different game tag than this one, so all my progress is lost now that I reinstalled the game after I got a new PC. Lots of progress.

So they have to reattach the other game tag to my account somehow, or transfer its progress to this game tag.

I don't know how those got mixed anyway, THEY gave me the game tags, I only bought the game ONCE and it worked fine with the other game tag.


Honestly that seems like user error. You make it sound like you have two gamer tags. If you do, your save can only be linked to 1 account, not both.


How is this a user error? How can I have two tags when I have one email and one game, and they gave me the tag themselves? How can I even choose my tag or have two tags for a game? If that's possible, then why not use the other tag anyway?

Plus I mentioned this issue to them years ago and they were fine with it, didn't change it. Microsoft knew, forza team knew and yet while they helped me with some other issues, they let this go.



Because you need a gamer tag to save progress and play online.

You said in your original problem that you have a different gamer tag than the one you’re posting on. Gamer tag A and gamer tag B. If you play and save on A you can not transfer any of it to B. If you started a new account, B, you cannot transfer saves from A.

Anything wrong with that, you need to clarify.


In that case, I just want access to my other gamer tag. How can I do it?

I sign in with my email, the email the game is registered with, and it automatically logs in with this account. It did in game, it did in xboxlive, and in xbox companion, and microsoft store. I never get the option to sign in using my other gamer tag, so I can send confirmation to my email etc and log in with it.


Did you notice my post above about using the Xbox Console Companion app to switch accounts, that is how you switch between different Xbox accounts on PC.
Rank: Driver's License
#24 Posted : Wednesday, October 14, 2020 12:57:39 AM(UTC)
Originally Posted by: FullNietzsche Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: FullNietzsche Go to Quoted Post
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).


I don't think you can help, hell, they knew the problem from tickets long ago and didn't fix it back then. There is proof and screenshots in my previous tickets about other issues, which could've been created because of this dual tag in one account.

I have a different game tag than this one, so all my progress is lost now that I reinstalled the game after I got a new PC. Lots of progress.

So they have to reattach the other game tag to my account somehow, or transfer its progress to this game tag.

I don't know how those got mixed anyway, THEY gave me the game tags, I only bought the game ONCE and it worked fine with the other game tag.


Honestly that seems like user error. You make it sound like you have two gamer tags. If you do, your save can only be linked to 1 account, not both.


How is this a user error? How can I have two tags when I have one email and one game, and they gave me the tag themselves? How can I even choose my tag or have two tags for a game? If that's possible, then why not use the other tag anyway?

Plus I mentioned this issue to them years ago and they were fine with it, didn't change it. Microsoft knew, forza team knew and yet while they helped me with some other issues, they let this go.



Because you need a gamer tag to save progress and play online.

You said in your original problem that you have a different gamer tag than the one you’re posting on. Gamer tag A and gamer tag B. If you play and save on A you can not transfer any of it to B. If you started a new account, B, you cannot transfer saves from A.

Anything wrong with that, you need to clarify.


In that case, I just want access to my other gamer tag. How can I do it?

I sign in with my email, the email the game is registered with, and it automatically logs in with this account. It did in game, it did in xboxlive, and in xbox companion, and microsoft store. I never get the option to sign in using my other gamer tag, so I can send confirmation to my email etc and log in with it.


Did you notice my post above about using the Xbox Console Companion app to switch accounts, that is how you switch between different Xbox accounts on PC.


I can't switch accounts, I don't have another account, I never get the option to sign in with a different gamer tag. You log in with the email and password, and the gamer tag comes up automatically and it's not the one with the progreess.

However, I can still search the gamer tag with the progress and it appears, shows no email and I can't have access to it. How can both it and me have the game. Either they gifted me a game in which case I want that account and not this one, or there can be two gamer tags in a single account, in which case there has to be a way to log in with a different gamer tag.

This is not a double account issue, because I only have one copy of the game and they can't both have the game.

Rank: S-Class Racing License
#25 Posted : Wednesday, October 14, 2020 1:02:43 AM(UTC)
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: FullNietzsche Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: Clutch63 Go to Quoted Post
Originally Posted by: MajesticOwl1299 Go to Quoted Post
Originally Posted by: FullNietzsche Go to Quoted Post
May we ask what your issue is, maybe we can help solve it, without involving support (in case they take a long time).


I don't think you can help, hell, they knew the problem from tickets long ago and didn't fix it back then. There is proof and screenshots in my previous tickets about other issues, which could've been created because of this dual tag in one account.

I have a different game tag than this one, so all my progress is lost now that I reinstalled the game after I got a new PC. Lots of progress.

So they have to reattach the other game tag to my account somehow, or transfer its progress to this game tag.

I don't know how those got mixed anyway, THEY gave me the game tags, I only bought the game ONCE and it worked fine with the other game tag.


Honestly that seems like user error. You make it sound like you have two gamer tags. If you do, your save can only be linked to 1 account, not both.


How is this a user error? How can I have two tags when I have one email and one game, and they gave me the tag themselves? How can I even choose my tag or have two tags for a game? If that's possible, then why not use the other tag anyway?

Plus I mentioned this issue to them years ago and they were fine with it, didn't change it. Microsoft knew, forza team knew and yet while they helped me with some other issues, they let this go.



Because you need a gamer tag to save progress and play online.

You said in your original problem that you have a different gamer tag than the one you’re posting on. Gamer tag A and gamer tag B. If you play and save on A you can not transfer any of it to B. If you started a new account, B, you cannot transfer saves from A.

Anything wrong with that, you need to clarify.


In that case, I just want access to my other gamer tag. How can I do it?

I sign in with my email, the email the game is registered with, and it automatically logs in with this account. It did in game, it did in xboxlive, and in xbox companion, and microsoft store. I never get the option to sign in using my other gamer tag, so I can send confirmation to my email etc and log in with it.


Did you notice my post above about using the Xbox Console Companion app to switch accounts, that is how you switch between different Xbox accounts on PC.


I can't switch accounts, I don't have another account, I never get the option to sign in with a different gamer tag. You log in with the email and password, and the gamer tag comes up automatically and it's not the one with the progreess.

However, I can still search the gamer tag with the progress and it appears, shows no email and I can't have access to it. How can both it and me have the game. Either they gifted me a game in which case I want that account and not this one, or there can be two gamer tags in a single account, in which case there has to be a way to log in with a different gamer tag.

This is not a double account issue, because I only have one copy of the game and they can't both have the game.



No, you seem confused about how it works - it doesn't work like that. I only own one copy of the game, which I bought on my main account, but I do nonetheless have two distinct Xbox live accounts which both have access to the game in Windows.

I am not prompted to choose gamertags either, if I do the things you do. You have to manually choose it through the Xbox app as I explained previously. You will then get the option to enter a different email and password (and if you have forgotten the password you can get it reset).
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