Rank: Driver's Permit
#1 Posted : Monday, June 8, 2020 8:45:52 PM(UTC)
Last week with the update, I can't get in! error code comes on the screen after my gamer tag is displayed in the lower left corner. Now I play on pc and I hope I can get my cars at least back {700+} and my 48,000,000 would be nice. I guess I was wondering if anyone could point me in the direction of recovery , like how to get through the mourning over the loss of my complete collections and especially my 599xxE ... well if you play the game you know. I am happy to be here and I look forward to meeting some decent, and resourceful people with some insight on this one. thanks in advance and for reading.
Rank: Racing Permit
#2 Posted : Monday, June 22, 2020 9:22:03 PM(UTC)
I feel your pain. I had an invalid profile error a few months ago and lost everything. But if you go to support.forzamotorsport.net there's a troubleshooting guide that might work. If it doesn't, you can submit a ticket explaining your situation. That's what I did and someone (I'm not sure if it was someone from Microsoft, Turn 10, or Playground games) responded back saying there's no way to fix it but he did gift me a buttload of credits, wheelspins, and super wheelspins. I also asked if he could gift me a 599XX E because that was the only car I use that I would probably not be able to get any other way. You can access any tunes and paints that you shared which saved me tons of time.

It sucks having to do almost everything over, but it wasn't as bad as I thought it would be.
Rank: Racing Permit
#3 Posted : Monday, June 22, 2020 9:22:29 PM(UTC)

Edited by user Tuesday, June 23, 2020 9:49:17 AM(UTC)  | Reason: Deleting a double post