[Mod Edit - thread merged to keep discussion together - MM]I have lost my save consistently every 3 months over the course of the past 9 months - and I've only owned the game for 11.
The first time I lost my save, I think something must've cancelled the sync. Either a blackout, internet disconnection, or a yet to be stable PC because I fiddled around with the BIOS (Ryzen lyfe).
The second time, I don't quite recall.
But the third, I remember exactly what happened: Nothing. I opened the game on Thursday and didn't open it again until Saturday or Sunday - and as I press enter on the opening menu, I was greeted with my good friend E:47-0.
After restarting the game from naught and contacting support yet again, my cars were mailed back to me, except there's a brand new problem: before redeeming those cars, I claimed my car pass cars. The game said I already claimed them, but the Formula D and Bond cars are nowhere to be seen in my garage, and jumping to the stats page, it says that I have 199 cars, which I believe is far from the limit. But after that, I can't claim quite a lot of my lost cars - "cannot download gift" or "too many saves of this type", buying a car through Autoshow would grant me the same "too many saves", but then I could still purchase the car anyway. Support replied that I could either delete some blueprints, tunes (I had none), and designs (I had 250, slimmed them to 160), OR delete that save and start yet again which was the very reason of my ticket.
Look, I lost my saves on various games before, but not quite this way. I lost my Modern Warfare campaign save, finished at the highest difficulty - though my online profile stays the same. I lost my GTA V single player save, but I still have all my stuffs in Online. I wanted to try a 100% savegame for NFS Heat, but it didn't work, and then when I wanted to revert, my save didn't work either, so I just uninstalled the whole thing. But this is ridiculous, and I wouldn't be as agitated had it not been for:
1. The absolute amount of nonsense I had to go through just to get everything back. Unlocking online mode (and therefore the message menu) is at least a 20 minute affair. I thought the intro/tutorial was great, but my feelings starts to change after the 3rd time. The unskippable cutscenes and all. Then I had to grind for a bit just to get to Horizon roster - so that I can resume grinding for this season's new cars. And then, for those of you blessed to have never lost your save - support is usually quick to respond, but once they send you your inventory back, it's an unhinged mess. Every individual item is send back to you as a single message. Whilst clothings, quick chats, and emotes are automatically sent into your inventory, they still clog up your message centre (you still have to delete them one by one) - you have to redeem every single cars manually, which is fine if you had, like, 5 (unlikely) - but I had 600+.
So I had to scroll and accept almost every 600 of them - but I still had to be careful and read what car it is, because the Lego cars, for example, can't be removed or sold, so if I play the Lego expansion again, I'll have duplicates; and barn finds can't be removed, and some are difficult to sell. I have complaints about the game's ridiculously complicated Windows Phone-esque UI, but this is by far my strongest dislike about it.
2. They'll usually send you the amount of credits you had and several hundred wheelspins and super wheelspins for your demise, but this means you'd still have to work to get back all your houses if the wheelspins don't suffice. I haven't received the 150 super spins this time.
Getting money is easy in this game, added to the the fact that I have VIP and usually, a spare Lexus LFA and several other rare cars mailed back - but I've worked up cash to buy every single one of the game's houses (including Edinburgh and Bamburgh castles - total of 25 millions) twice already, and it's just ridiculous extra work.
3. Backing up your local save is apparently possible - not a guaranteed fix, but possible - in typical UWP fashion, the save is buried underneath hidden folders and not even marked as a save. And I found this in the forums - not once have support mentioned this. Look, I appreciate the quick and mostly helpful support, but I can't stress out how much I'd rather not lose my save in the first place.
4. Full syncing takes an hour for me, either on slower WiFi or faster mobile data. So I hope you'd understand why I hate waiting for my cloud save to sync just to get a "Too many saves" in the end.
All this added to the fact that I sincerely suspect Windows updates are noticeably slowing down my GPU performance, so I have to reset my PC over and over again, and therefore also download FH4 over and over again using the daft and slow download of Microsoft Store that risk getting cancelled if you turn off your PC, so I have to leave it on for 2 days straight, because this triple A service from one of the world's largest tech company doesn't have a competent download infrastructure or a service as simple as detecting games already on your hard drive - and you'll probably understand why I am THIS close to giving up on this game.
So please, I appreciate new cars, but there's some serious bug squashing, balancing, cloud save losses, and Peel P50s still going 300mph all over the leaderboards that has YET to be addressed. I'm still waiting for support to send me the cars and cash (the one time I managed to sell an SSK in the AH) I lost in the first run.
Edited by user Tuesday, November 24, 2020 1:32:32 AM(UTC)
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