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Rank: Moderator
#1 Posted : Tuesday, August 27, 2019 9:01:40 AM(UTC)
Threads about lost saves and progress will be merged into this one.

If you have an error message about your profile, or have lost your gamesave data, this is a support issue that should go through the Forza Support site. Read the the Official Support thread pinned above and the articles linked below and use the Submit a Ticket link for the team to investigate.

Forza Horizon 4 Save Data Issues

FAQ: I've lost all my progress, what do I do?

Quote:
IMPORTANT NOTE: Never cancel your sync. If you cancel, then you run the risk of having your data corrupted and/or overwritten.

If asked what date to choose - Pick the older date. The saves shown and their dates are a reflection of when the account was CREATED and NOT when it was last saved.


Originally Posted by: Nitro Glitter Go to Quoted Post
Once your save is corrupted we have no way of returning any progress. The reason we tell you to delete your save from everywhere, is because we want to make sure that the corruption is truly gone. We do compensate for the loss based on your garage value, credits on hand at the time of the corruption. In order to receive compensation you have to play through the new save until you unlock online features. Unfortunately, we don’t have any backup saves to restore. Please submit a ticket for lost saves so we can help out. We do appreciate your feedback and would appreciate you submitting a suggestions/feedback ticket so we can keep better track of community concerns.


If you're having issues logging in to Forza Support, wait a day or two and try again, or contact Xbox Support about your profile.


keyword search: save gamesave savegame progress profile data lost reset deleted gone sync cloud restore backup

Edited by user Wednesday, March 18, 2020 9:55:44 PM(UTC)  | Reason: Not specified

Rank: Driver's Permit
#2 Posted : Friday, January 3, 2020 1:06:05 PM(UTC)
My game was having problems launching it always gave me error it's taking too long to launch I deleted the game reinstalled it and it would still have me the error . Than I accidently deleted my savegame from everywhere instead of locally , have I lost all my progress is there no way of getting it back ?
Rank: Driver's Permit
#3 Posted : Monday, January 6, 2020 7:46:15 PM(UTC)
I installed the game on my notebook.
And old data on my PC is lost
Can I retrieve my old data?
I tried to delete and then reinstall.
The game allowed me to start over.
I have 200 car and 4 million
Please help
Rank: Racing Legend
#4 Posted : Monday, January 6, 2020 8:12:23 PM(UTC)
Originally Posted by: Humyaiipara Go to Quoted Post
I installed the game on my notebook.
And old data on my PC is lost
Can I retrieve my old data?
I tried to delete and then reinstall.
The game allowed me to start over.
I have 200 car and 4 million
Please help


https://support.forzamot...y-progress-what-do-I-do-
Rank: Moderator
#5 Posted : Monday, January 13, 2020 8:14:33 AM(UTC)
Rank: Driver's Permit
 1 user liked this post.
#6 Posted : Monday, February 3, 2020 11:17:57 PM(UTC)
Hey Guys!

my 2 year old savegame (almost every car, 150 mio$) is gone after synchronization isses. Can't find it local or in the savegame cloud. When I start the game I always get into the tutorial.

Do you know any possibilities to rescue / rebuild / restore an older savegame?


Thank you.
Rank: Series Champion
#7 Posted : Tuesday, February 4, 2020 5:45:07 AM(UTC)
Drop a ticket to support. The best they'll be able to do is gift you some money cars to help you carry on as best you can.
This kind of thing is more common than they let on. Which is why I ran the CRS for 5 years with others on these forums. Until "new features" made it unworkable.
Good luck buddy!
Rank: Racing Permit
 2 users liked this post.
#8 Posted : Tuesday, February 4, 2020 5:56:19 PM(UTC)
I have been playing this game since it came out in 2018 and enjoying it for such a long time , i am ranked at 164 x4 stars and have around $250,000,000 million dollars plus a full garage with all the rare cars tuned. A couple of days ago my primary gaming PC needed some maintenance because everything is water cooled ( cpu and gpu ) on that PC , it was time to clean up all the water blocks and change tubing. I installed the game on my secondary back up gaming PC and it went online with my microsoft account , it did the sync flawlessly and off i went to play FH4 but after a few minutes i started having the dreaded crash to desktop bug and also the game locked on me twice needed to do hard restart. Upon restart the game wanted to do the sync again and i let it sync again but this time it was stuck at 0 progress while doing the sync for 3+ hours it did not sync , it kept at 0 progress. Seen that something was wrong with the syncing i cancel the sync because it was not moving from 0 percent after 3+ hours. I uninstalled the game and re-install the game again , to my surprise it started from the beginning with 0 cars and 0 money like if i was a new player again. I lost all my progress that i work so hard since 2018. I uninstalled the game from my secondary rig thinking that the game was smart enough and would see my saved file of my primary PC. After i finished maintenance on my primary PC and it was up and running again i went to play some FH4 like i have always done since 2018 and to my surprise the game on this PC also started from the beginning , the game was not syncing to my saved game data and i lost all my progress.

How can i recover the lost progress ? i have been playing FH4 on this same PC for such a long time and i guess all the game saves are in windows somewhere but the cloud is not syncing with my saved game data on my PC. Please help , i do not want to start all over again. I have already submitted a ticket for help at forza support but so far no one has replied from the forza support to my answers or giving me any help or contact me , it says open ticket. I would appreciate any help or guidance on how to sync my saved game data with the cloud. Thank you in advanced , FTRxChispy.
8700K/Taichi Z390/32GB DDR4/RTX 2080Ti/1TB NVMe /AE-5/1200w/Corsair 760T/Samsung KS8000 65" SUHD 4K HDR TV
Rank: Driver's Permit
 2 users liked this post.
#9 Posted : Wednesday, February 5, 2020 1:11:53 AM(UTC)
I've got a problem similar to yours yesterday, I've played the game yesterday morning flawlessly but when i wanted to play in the evening, the game was trying to synchronize to the server.
As the synchronisation percentage didn't budge i canceled it.

After some research, i have found that this process can be very long (I still wonder why) so i tried it again leaving the synchronization alone, it last for about 20-25 minutes before saying to me that the synchronization had failed, but now I am just like you, back to the start, I have played for almost a year losing about 149 000 000 credits, all forzathon points, skills point spent on car or not and even more all the 330 cars or so all tuned with rare cars and all my progression ine the game (i was almost at my third star).

I submit a ticket yesterday with no answer so far, what worries me is that one forza support site they say that if they can't get your save you will be given credits, but i don't care about credits, that will not give me back all i have lost, not all the forzathon point, no the skills point and more important, not all the cars that cannot be bought in the shop, only found through the wheelspin or the seasonal event and thinking that i've spent almost 6 month fine tuning all my car!

it seems that we are not alone in this case there is another topic on this forum : https://forums.forzamoto...60605_Savegame-gone.aspx with the same problem.

I really hope hope that the support will find a solution or at least make it up for it because the credit base solution (we will give you credit) is unacceptable.
Rank: A-Class Racing License
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#10 Posted : Wednesday, February 5, 2020 2:13:33 AM(UTC)
last resort https://support.forzamot...et/hc/en-us/requests/new

Honestly, they have a very poor politics in terms of customer care. Most people who get in your situation "simply" lost everything and left the game. That is when you discover the truth on how they consider their customers ...
Rank: S-Class Racing License
 2 users liked this post.
#11 Posted : Wednesday, February 5, 2020 3:10:23 AM(UTC)
OP already submitted a ticket.

AFAIK there is no way to get a lost save back. I hope it never happens to me.
Rank: D-Class Racing License
 2 users liked this post.
#12 Posted : Wednesday, February 5, 2020 3:55:43 AM(UTC)
Ok, so after reading this and also https://forums.forzamoto...ame-location-of-FH4.aspx
why can't just reupload local saves or send them to support and do the sync?

I did backup my save folder, but after reading this, was I just wasting time and drive space?
Alfa Romeo - made in Italy, perfected in my garage
Rank: S-Class Racing License
 1 user liked this post.
#13 Posted : Wednesday, February 5, 2020 3:57:38 AM(UTC)
Apparently it's an Xbox fault, so Microsoft's fault. You would think that the default data would trigger a request to the user...

Delete Save Data Y/N
Rank: S-Class Racing License
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#14 Posted : Wednesday, February 5, 2020 4:09:08 AM(UTC)
^ good question, I also back-up my local save on PC but by the sounds of it, the game will ignore an older save in favour of the new one, and not give you the chance to choose.

The radio silence on this long-standing issue is disappointing (polite way of putting it). This has happened to a lot of people and could happen to any of us, any time.
Rank: Racing Permit
 1 user liked this post.
#15 Posted : Wednesday, February 5, 2020 11:11:59 AM(UTC)
Thank you guys for trying to help , appreciate it. It was not my fault the the cloud system of microsoft failed to sync and i was forced to abort and cancel the sync after 3+ hours waiting at 0 , zero , nada progress , their fault not mine . A quick google revealed wayyyy too many players with this same problem :( so my hopes to get back my game saved is almost gone. I will not start from the beginning all over again so my time and money is wasted if they cannot get my game exactly the way it was before this catastrophic error of microsoft cloud sync.

Turn10 and microsoft better not try to make the players seen that it is their fault , it is absolutely their fault ( microsoft and Turn10 ) because their system failed to sync. I wonder how many more days / weeks i have to wait for a response from forza support ??? They are very slow responding to the tickets :( . Microsoft and Turn10 better fix this problems players are having with the cloud sync system , otherwise i foresee a massive amount of players not buying Forza games ever again.

Edited by user Wednesday, February 5, 2020 11:19:22 AM(UTC)  | Reason: Not specified

8700K/Taichi Z390/32GB DDR4/RTX 2080Ti/1TB NVMe /AE-5/1200w/Corsair 760T/Samsung KS8000 65" SUHD 4K HDR TV
Rank: Racing Permit
 1 user liked this post.
#16 Posted : Wednesday, February 5, 2020 11:22:28 AM(UTC)
Originally Posted by: Jimmy D Hagen Go to Quoted Post
Hey Guys!

my 2 year old savegame (almost every car, 150 mio$) is gone after synchronization isses. Can't find it local or in the savegame cloud. When I start the game I always get into the tutorial.

Do you know any possibilities to rescue / rebuild / restore an older savegame?


Thank you.


Same problem as you an many , many other players :(
8700K/Taichi Z390/32GB DDR4/RTX 2080Ti/1TB NVMe /AE-5/1200w/Corsair 760T/Samsung KS8000 65" SUHD 4K HDR TV
Rank: Racing Permit
 1 user liked this post.
#17 Posted : Wednesday, February 5, 2020 11:32:13 AM(UTC)
Originally Posted by: Humyaiipara Go to Quoted Post
I installed the game on my notebook.
And old data on my PC is lost
Can I retrieve my old data?
I tried to delete and then reinstall.
The game allowed me to start over.
I have 200 car and 4 million
Please help


I have the same problem as you as well as many , many other players. let me know if the customer support at forza helped you and what was the outcome please.
8700K/Taichi Z390/32GB DDR4/RTX 2080Ti/1TB NVMe /AE-5/1200w/Corsair 760T/Samsung KS8000 65" SUHD 4K HDR TV
Rank: Driver's Permit
 2 users liked this post.
#18 Posted : Wednesday, February 5, 2020 11:55:04 AM(UTC)
I just got a reply to my ticket, no backup of my save found, here is the answer :

- Hello,

Unfortunately, we are unable to restore any lost progress. I have gone ahead and sent some gifts. Once you unlock online mode, you can retrieve these by going to Horizon Life> Message Center> Gifts. Please keep in mind that this is a one-time convenience. -


I don't even know what kind of kind gifts they sent to me, but i don't get my hope too high, If they really want to make it up for the loss, they really must give a HUUUUUUGE gift fot the loss of time, crédits, cars, etc.

I will try to go through the boring prologue to access the gifts (yes you must finish the prologue first to have acces to all the game options and the gift) and i will keep you informed.

One thing I didn't like though, is this sentence : "Please keep in mind that this is a one-time convenience." Why? Is it my fault now if turn10 and microsoft are not capable of delivering a game without so much bug? They make it sound like it was my fault! Seriously?!

I really do hope that they can retrieve your old save, FTRxchispy, because for me i think i will simply quit and totally forget this game as well as turn10 and microsoft games, as I said If they can't make it up suitably, i will never buy anymore any of their games ever.

Even If I were capable to get back all that I have lost I don't like the idea a damocles sword above my head, I will always think that i can lose everything again.
Rank: S-Class Racing License
 1 user liked this post.
#19 Posted : Wednesday, February 5, 2020 12:29:50 PM(UTC)
It is very tone deaf of them to call it a 'convenience' when you've had the worst inconvenience the game could possibly inflict on you.
Rank: S-Class Racing License
 2 users liked this post.
#20 Posted : Wednesday, February 5, 2020 12:40:55 PM(UTC)
Originally Posted by: FTRxchispy Go to Quoted Post
Originally Posted by: Humyaiipara Go to Quoted Post
I installed the game on my notebook.
And old data on my PC is lost
Can I retrieve my old data?
I tried to delete and then reinstall.
The game allowed me to start over.
I have 200 car and 4 million
Please help


I have the same problem as you as well as many , many other players. let me know if the customer support at forza helped you and what was the outcome please.


Nobody has ever had a save restored by 'support'.
Rank: A-Class Racing License
 2 users liked this post.
#21 Posted : Wednesday, February 5, 2020 1:04:50 PM(UTC)
Please keep in mind that this is a one-time convenience. ==> Severely looks like if that was a gentle move from them after you did something wrong ... I have no word for this kind of condescending replies.

As the start of the game, after I shared about some bug, I was gifted 5M, the guy seemed to make me the gift ever, like once in a lifetime, ... at that time I had already more than a hundred ... I would have like to be able to give him 50 and tell him "Stop wasting my time and get it fix kid!"

It's one thing to consider just CR and star level, it is another when it is about rivals, tuning and, top of it, liveries.

But is it indeed surprising from this team ? "After all, it's just a game" will, no doubt, come out of the mouth or keyboard of any of those guys having to deal with this subject.

What is for sure is that this issue was in FH3, should say is, and nothing was done about it, same with FH4 which leads to the conclusion, they absolutely don't care period.

I have my idea about how frustrating and raging it can be, I know it can happen to me the next time I start the xbox, I know that writing this could possibly cause it to happen (let's be honest, they play gods there) . Many won't write about it because they know they are capable of it. I write it because no-one should expect anything from people that have absolutely zero understanding and zero will to understand how important it can be for a player. If they had, we would be already paying for secured saves etc.


Rank: Driver's Permit
 3 users liked this post.
#22 Posted : Wednesday, February 5, 2020 1:47:44 PM(UTC)
Allright, i had access to the gift, here is what I have got:

43 free cars
100 super wheelspin
200 000 000 credits

At first you may think it's big, but when you really think of it, it's not, let me explain.

I was stuck with the limit of tuning files (yes I was able to get 500 tuning file, the maximum) some month ago, so i decided to keep only the car I like AND that I can drive well, so it decrease to around 330 with around 550 cars at first. I didn't care If sold or trash legendary because I didn't see why I should keep cars that I will not drive. But there was cars that I get during the different seasons and through the wheelspin, A lot of those cars are not available anymore or perhaps through the sales rooms but for a very high prices sometimes, so the 200 000 000 will decrease fast if I want to get everything back, and I will need money to prep all the cars.

Before the loss of my save, I got around 150 000 000 credits available but I've earned something like 350 000 000 credits who were spent on cars and houses.

You may think that 100 super wheelspin is a lot, but not that much, because at first you will win a lot of those useless clothing and horn first, I've already used all the wheelspin and 75% of the prize were clothing and horns, less than half of the cars I won are useless to me and has already been disposed of previously during the several months when I sorted out my cars.

Some of the 43 free cars are of use to me but not that much.

So before the loss I got :
around 330 cars usable to me with a fair amount of cars that you cannot buy in the forza shop.
All those cars was tuned, so I got a lot of money spent on them.
149 000 000 credits available for 350 000 000 credit won in total.
I got around 3700 forzathon points, now it's 0
I don't even know how many skill points i've spent on my cars in total but there was a few thousand, now it's 0
I've discovered everything (road, board, etc.)
Almost evey clothing (except for those you can win through mixer or sharing decal award or sharing tuning award, and i was level 10 in tuning sharing, thanks cloud sync...).
every horn.
Every race, every events, has been won
every business (taxi, top gear, etc..) at 3 stars
Lego Island fully completed.
Fortune Island fully completed.
9 months playing everyday.
And I think i forgot some.

I've lost too much and others have lost much more like FTRxchispy as he explain in the first post. perhaps with a 1000 super wheelspin (yes 1000, think of it, wih all the junk you can win, it's not that much) I would perhaps do it again,

And in facts, it's rather infuriating, because I've had some much fun with this game, but the bugs, the crashes, the lack of interface for managing your creations (tuning file, decals, race, etc.) and finally the loss of my save were too much for my patience. And thinking that I could lose everything again because some people can't manage a cloud, nope, enough for me.

I think that I will avoid turn10 and microsoft games for now and ever, I can't trust them anymore.

I really hope that those of you who have lost their save can get it back, and I really hope that the developers will fix the huge amount of bugs for those who will still play the game (but I think my expectations are too high for that one).

Good luck to you all, have fun (If it's still possible).

I'm out.
Rank: Racing Permit
 2 users liked this post.
#23 Posted : Wednesday, February 5, 2020 4:46:27 PM(UTC)
I have just received the same canned message that GodAcala received. here is copy/paste from the email -

Feb 5, 4:11 PM PST

Hello,

Unfortunately, we are unable to restore any lost progress. I have gone ahead and sent some gifts. Once you unlock online mode, you can retrieve these by going to Horizon Life> Message Center> Gifts. Please keep in mind that this is a one-time convenience.


You got to be kidding me , microsoft and turn10 cannot manage a cloud ! I will not play this game again and i am uninstalling as i speak since i lost completely everything i worked so hard since the release of this game in 2018. Turn10 and microsoft game studios will never see a dollar from me. Not worth it to start from zero , 0 , nada again.

Turn10 you can keep the gifts i will not be playing this game ever again and for your information Turn10 , IT WAS NOT MY FAULT so this statement made on the email sent by you guys really made me very angry "

"""" Please keep in mind that this is a one-time convenience. """""

FTRxChispy signing out !

I'm out too , never again Turn10 , never ...

Edited by user Wednesday, February 5, 2020 9:52:17 PM(UTC)  | Reason: Not specified

8700K/Taichi Z390/32GB DDR4/RTX 2080Ti/1TB NVMe /AE-5/1200w/Corsair 760T/Samsung KS8000 65" SUHD 4K HDR TV
Rank: C-Class Racing License
 1 user liked this post.
#24 Posted : Wednesday, February 5, 2020 6:45:52 PM(UTC)
Originally Posted by: FTRxchispy Go to Quoted Post
I have just received the same canned message that GodAcala received. here is copy/paste from the email -

Feb 5, 4:11 PM PST

Hello,

Unfortunately, we are unable to restore any lost progress. I have gone ahead and sent some gifts. Once you unlock online mode, you can retrieve these by going to Horizon Life> Message Center> Gifts. Please keep in mind that this is a one-time convenience.


You got to be kidding me , microsoft and turn10 cannot manage a cloud ! I will not play this game again and i am uninstalling as i speak since i lost completely everything i worked so hard since the release of this game in 2018. Turn10 and microsoft game studios will never see a dollar from me. Not worth it to start from zero , 0 , nada again.

Turn10 you can keep the gifts i will not be playing this game ever again and for your information Turn10 , IT WAS NOT FAULT so this statement made on the email sent by you guys really made me very angry "

"""" Please keep in mind that this is a one-time convenience. """""

FTRxChispy signing out !

I'm out too , never again Turn10 , never ...


You never cancel a sync, I thought that was common knowledge.

How long does it take to uninstall? Just curious why you seem to be "exploring Britain"
Rank: Driver's License
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#25 Posted : Wednesday, February 5, 2020 7:36:28 PM(UTC)
This has just happened to my friend too, he was synchronizing his game, it went through 96%, get stuck there then a screen of cloud error just appeared saying retry or play offline, he choose retry then the sync started back, only to found himself at the start of a new game. That's ridiculous. A serious amount of people is experiencing this bug right now and are losing hours and maybe weeks of playtime just because of a Microsoft/Turn10/PGG error. Wish they'll find a fix soon because they'll lose a serious amount of player!

Oh and btw, it's really a syncing error because when u start a game your savegame is not even 1Mo. My friend's savegame is at 136,7Mo but from beginning. Non-sense! Fix That!

Edited by user Wednesday, February 5, 2020 7:38:43 PM(UTC)  | Reason: Not specified

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