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Rank: Driver's License
#1 Posted : Monday, September 2, 2019 7:49:00 PM(UTC)
The game was already running badly since the latest patch. Crashing to desktop, frequently during Forzathon. So I decided to go ahead and reinstall it.

After reinstalling and rebooting the computer, the game will no longer load past the splash screen. It quits out immediately to the desktop now. Every time. Another reinstall, nothing. I've attempted the steps in the faq, nothing. I've contacted support, but as of yet nothing. I'd like to know if anyone else has had this issue, and if they have any ideas how to fix it.
Rank: Driver's License
#2 Posted : Tuesday, September 3, 2019 9:10:05 AM(UTC)
You're not the only one with the issue!

As luck would have it, I've just been contacted by Turn10, so hopefully we will have a solution soon...
Rank: Racing Permit
#3 Posted : Tuesday, September 3, 2019 10:56:26 AM(UTC)
Same problem here. Yesterday after about 50-60 attemps i got the game to launch. But today, after countless attemps at getting the game to run, still no luck. It won't launch.

Edited by user Tuesday, September 3, 2019 10:57:49 AM(UTC)  | Reason: Not specified

Rank: Forza Staff
#4 Posted : Thursday, September 5, 2019 10:56:05 AM(UTC)
Hello,

For Support, please visit https://support.forzamotorsport.net
Our current hours of operation are Monday - Friday from 6:00am-3:00pm PST / 9am-6pm EST
Posting in the Forums is not submitting a ticket.

You can find more information here: https://forums.forzamotorsport.net/turn10_postst132742_Read-First--How-to-contact-support---Updated-July-26th--2019.aspx

Thank you!

| GT: Nitro Glitter | Twitter: @NitroGlitter | Turn 10 Studios Community Support Engineer |

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