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Rank: Driver's Permit
 1 user liked this post.
#1 Posted : Monday, July 15, 2019 10:57:37 AM(UTC)
I have a few open tickets to support. Why are they being ignored?
Rank: B-Class Racing License
#2 Posted : Monday, July 15, 2019 12:52:12 PM(UTC)
1/ very very few get acceptable answer if any before getting closed.
2/ it's summer time, less people to manage that.
Neo open your mind, you are just a drivatar
Rank: Racing Legend
 1 user liked this post.
#3 Posted : Monday, July 15, 2019 12:52:19 PM(UTC)
Originally Posted by: SandKbrogdon Go to Quoted Post
I have a few open tickets to support. Why are they being ignored?


How long ago did you open them
And were they support or requests
Rank: D-Class Racing License
 1 user liked this post.
#4 Posted : Monday, July 15, 2019 1:06:15 PM(UTC)
The best way to get responses to tickets is to look at who is assigned to your ticket and then go to Discord and directly message that person.
Rank: C-Class Racing License
 1 user liked this post.
#5 Posted : Monday, July 15, 2019 1:16:37 PM(UTC)
3/ Don't be rude
4/ Don't make duplicate tickets.

All my tickets were answered and fixed.
Rank: Racing Permit
 1 user liked this post.
User is suspended until 12/29/2046 3:18:28 AM(UTC)
#6 Posted : Tuesday, July 16, 2019 2:28:07 PM(UTC)
Originally Posted by: Archie Tulip Go to Quoted Post
3/ Don't be rude
4/ Don't make duplicate tickets.

All my tickets were answered and fixed.


A) I am not rude, i actually track and duplicate the bug as best i can, document everything i do, then send the ticket, with video, and the hows, and whys.
B) I didn't

Yet i have 30+ tickets, going back 6 months+, open, and unfixed.

And if i start to count the ones that just got a random non-answer, or copy/paste reply, then 'Closed' and are still unfixed, we are talking easy 50+

So yeah, i agree, support is a joke, and have no care in the world for the players, the game, or the actual time some people spend on bug hunts.


DISCLAIMER: i have Asperger's Syndrome, if you are offended by anything i write, I am sorry, Thank you :-)
Rank: Driver's License
#7 Posted : Thursday, July 18, 2019 2:35:24 PM(UTC)
Oh, I have only one open ticket at this time, and was angry that I didn't get an answer the last five weeks…. and I am sure I will never get one.

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