This has long been an issue and microsoft have known about it since the windows 10 insider build. It was reported by loads of us and it still is a problem.
There is some issue with window store where the system loses ownership info for any random directories and it then can't find permission to write to those folders. So it doesn't, it just sits their looping.
Blame Microsoft. Also blame the office team if anyone as they wanted everything locked down way before they started selling games on there. So now we have this.
I currently have 11 programs including Horizon 4 which refuse to update.
All you can do is attempt to retake ownership and reset the store cache afterwards to try and fix it!
If you're on Xbox then try a hard reset!
Edited by user Sunday, July 14, 2019 9:19:59 PM(UTC)
| Reason: Not specified