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Rank: Driver's License
 3 users liked this post.
#1 Posted : Saturday, June 15, 2019 3:08:15 AM(UTC)
Last couple of weeks I have been unable to launch FH4, I see the splashscreen of the Senna and it just closes itself. I have updated everything I possibly can, I'm on Windows 10 version 1903, Nvidia drivers updated, Windows Store is updated,...

I have tried getting it to work by uninstalling and reinstalling, 3 times by now. Resetting the game doesn't fix anything.

I have uninstalled and reinstalled the Windows store with powershell commands, doesn't fix anything.

I have followed everything posted here, doesn't fix anything.

In Event Viewer I get the following error codes:

1)
> Event ID: 1001 / Source: Windows Error Reporting
> Fault bucket 1213432593642158644, type 5
> Event Name: MoAppHang
> Response: Not available
> Cab Id: 0
>
> Problem signature:
> P1: Microsoft.SunriseBaseGame_1.313.159.2_x64__8wekyb3d8bbwe
> P2: praid:SunriseReleaseFinal
> P3: 0.0.0.0
> P4: 00000000
> P5: 07c1
> P6: 4194304
> P7:
> P8:
> P9:
> P10:
>
> Attached files:
> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAD77.tmp.WERInternalMetadata.xml
> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERADC6.tmp.xml
> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERADC5.tmp.csv
> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERADF5.tmp.txt
>
> These files may be available here:
> \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Microsoft.Sunris_5642fa823f51cd124596e3f250b1c61db16eb0_3e5ea878_bfee01fc-02ce-4929-b135-a4d68fce92c0
>
> Analysis symbol:
> Rechecking for solution: 0
> Report Id: e4f6a20a-24a8-4b15-82d5-f0d014f83fbb
> Report Status: 268435456
> Hashed bucket: bb2cca60f2f766bae0d6fa83ceebfa34
> Cab Guid: 0

2)
> The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
> Process ID: 19f8
> Start Time: 01d52365d106c662
> Termination Time: 4294967295
> Application Path: G:\WindowsApps\Microsoft.SunriseBaseGame_1.313.159.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe
> Report Id: e4f6a20a-24a8-4b15-82d5-f0d014f83fbb
> Faulting package full name: Microsoft.SunriseBaseGame_1.313.159.2_x64__8wekyb3d8bbwe
> Faulting package-relative application ID: SunriseReleaseFinal
> Hang type: Activation

Anyone who has any idea how to fix this? I've paid enough money to play this game with all of its expansions. :/
Rank: Driver's Permit
 1 user liked this post.
#2 Posted : Saturday, June 15, 2019 9:57:34 AM(UTC)
I have the same problem, the game closes on the loading screen when I press to play ... before it was working normally. Try to reinstall for me only if it is sure to work, because I stayed 5 days to download!!
Rank: Driver's License
 1 user liked this post.
#3 Posted : Saturday, June 15, 2019 2:02:06 PM(UTC)
Originally Posted by: BossRegrin Go to Quoted Post
I have the same problem, the game closes on the loading screen when I press to play ... before it was working normally. Try to reinstall for me only if it is sure to work, because I stayed 5 days to download!!


I've already reinstalled 3 times, so that's about 240 Gb worth of downloading... Haven't found a solution yet. No answer on my week-old support ticket either.
Rank: Driver's Permit
 1 user liked this post.
#4 Posted : Saturday, June 15, 2019 6:11:00 PM(UTC)
same problem here after new update:

Can not start DCOM server: Microsoft.SunriseBaseGame_1.313.159.2_x64__8wekyb3d8bbwe! SunriseReleaseFinal as Not Available / Not Available. The mistake:
"2147942405"

Sincerely I will not download 100gb again and I will cancel the gamepass.

Edited by user Saturday, June 15, 2019 6:15:13 PM(UTC)  | Reason: Not specified

Rank: Driver's License
#5 Posted : Sunday, June 16, 2019 12:13:14 AM(UTC)
Originally Posted by: T0SEMFREIO Go to Quoted Post
same problem here after new update:

Can not start DCOM server: Microsoft.SunriseBaseGame_1.313.159.2_x64__8wekyb3d8bbwe! SunriseReleaseFinal as Not Available / Not Available. The mistake:
"2147942405"

Sincerely I will not download 100gb again and I will cancel the gamepass.


So annoying to have paid so much money to not be able to play the game.
Rank: Driver's Permit
#6 Posted : Sunday, June 16, 2019 3:37:04 AM(UTC)
I have the same problem. also send a ticket of my crash file. just got the game with ultimate edition.. so salty i got to play 6 hours and now not working
Rank: Driver's Permit
#7 Posted : Sunday, June 16, 2019 5:19:43 AM(UTC)
Same here, I reinstalled and nothing happened. It's ridiculous, they make you update windows to break the game. And my friends with the same build (1903) are playing normal. I think it is something about the save, because when I reset the game, the game starts to sync my profile, and when it finishes, it crashes. I've tried every fix there is on the internet, but nothing works, this is a new problem nobody knows how to fix yet!
Rank: Driver's License
#8 Posted : Sunday, June 16, 2019 12:03:50 PM(UTC)
Originally Posted by: Bucfuse Go to Quoted Post
I have the same problem. also send a ticket of my crash file. just got the game with ultimate edition.. so salty i got to play 6 hours and now not working


I'm still waiting on a reply on my support ticket, must be about a week now...

Originally Posted by: lAndre Baroni Go to Quoted Post
Same here, I reinstalled and nothing happened. It's ridiculous, they make you update windows to break the game. And my friends with the same build (1903) are playing normal. I think it is something about the save, because when I reset the game, the game starts to sync my profile, and when it finishes, it crashes. I've tried every fix there is on the internet, but nothing works, this is a new problem nobody knows how to fix yet!


Yeah, it's pretty unbelievable that this can happen with such a big developer. :/
Rank: Driver's License
#9 Posted : Monday, June 17, 2019 4:15:04 AM(UTC)
I have the same problem after lego update.
The error in the event viewer is exactly the same as yours.
I reinstalled the game, store, xbox app, and it didn't work
Sorry my english.
Rank: Driver's Permit
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#10 Posted : Monday, June 17, 2019 5:17:15 AM(UTC)
First of all: please keep in mind that I am not specifically familiar with the problem above. Figured I'd mention that to avoid creating false expectations.

But here's the thing... re-installing a game when things stop working isn't the best idea to start with, especially if we're talking about a game such as Forza which doesn't even behave as a regular installed game (it's not in "Program Files" for example). The chances that the game itself got corrupt is quite low (unless you tried to apply some modding of some sorts I guess) so it makes no sense.

Instead you should try to focus yourself on the game settings, optionally cache data and stuff like that. See: if something went wrong with the game data then re-installing the program files won't change anything. And game data is written and accessed a lot more than you might think.

So far the good part. The bad part is that this is a Microsoft store game (UWP iirc: universal windows program or something) and as a result everything is different. You'd expect your game data to appear in "My Documents\My Games" but nope.... Instead it's buried in "%appdata%\..\Local\Packages" somewhere (enter that link in your file explorer and you'll see what I mean... Careful: do not mess with anything in this directory because that could seriously damage things!).

But if you can pinpoint where Forza Horizon stores its game data ('settings') then you can remove that which I assume would reset the game settings to default.

I know this isn't helping much, but this is what I'd start looking for: a way to reset all your settings.

But honestly: reinstalling a game usually never works, because by removing the program files you're not removing the program settings and other data.
Rank: Driver's License
#11 Posted : Monday, June 17, 2019 11:31:15 AM(UTC)
Originally Posted by: theShelLuser Go to Quoted Post
First of all: please keep in mind that I am not specifically familiar with the problem above. Figured I'd mention that to avoid creating false expectations.

But here's the thing... re-installing a game when things stop working isn't the best idea to start with, especially if we're talking about a game such as Forza which doesn't even behave as a regular installed game (it's not in "Program Files" for example). The chances that the game itself got corrupt is quite low (unless you tried to apply some modding of some sorts I guess) so it makes no sense.

Instead you should try to focus yourself on the game settings, optionally cache data and stuff like that. See: if something went wrong with the game data then re-installing the program files won't change anything. And game data is written and accessed a lot more than you might think.

So far the good part. The bad part is that this is a Microsoft store game (UWP iirc: universal windows program or something) and as a result everything is different. You'd expect your game data to appear in "My Documents\My Games" but nope.... Instead it's buried in "%appdata%\..\Local\Packages" somewhere (enter that link in your file explorer and you'll see what I mean... Careful: do not mess with anything in this directory because that could seriously damage things!).

But if you can pinpoint where Forza Horizon stores its game data ('settings') then you can remove that which I assume would reset the game settings to default.

I know this isn't helping much, but this is what I'd start looking for: a way to reset all your settings.

But honestly: reinstalling a game usually never works, because by removing the program files you're not removing the program settings and other data.


Well, I did uninstall / delete everything I found about FH4, that includes the folders the Microsoft Store creates... So I must have deleted all my settings at one point, I guess. Nothing really works, I've tried every single "fix" that I could find on the internet, nothing works... Haven't tried reverting to Windows 10 version 1809, and I'm not going to at this point.
Rank: Driver's License
#12 Posted : Wednesday, June 19, 2019 7:20:53 AM(UTC)
Still not working, still haven't heard anything from the developers... Should I charge back the money I've spent? :/
Rank: Driver's Permit
#13 Posted : Wednesday, June 19, 2019 8:16:21 AM(UTC)
Well, I have exactly the same problem here, try everything, upgrade windows get back on the anterior version and not working on both.
Rank: R-Class Racing License
User is suspended until 2/11/2047 4:23:37 AM(UTC)
#14 Posted : Wednesday, June 19, 2019 8:36:51 AM(UTC)
Have you tried an older/newer graphics driver?

I don't care if you have the latest a greatest driver, sometimes it pays to go back a driver update or two when you have issues after a new game or OS update.
Rank: Driver's License
#15 Posted : Wednesday, June 19, 2019 10:36:37 AM(UTC)
Originally Posted by: CRracer 912 Go to Quoted Post
Have you tried an older/newer graphics driver?

I don't care if you have the latest a greatest driver, sometimes it pays to go back a driver update or two when you have issues after a new game or OS update.


The only thing that I have updated is Windows 10... It worked okay-ish on version 1809. Can't go back to the old OS version because, well 1) I shouldn't and 2) I can't because I deleted the files to restore back to that version of Windows.
Rank: Racing Permit
#16 Posted : Wednesday, June 19, 2019 12:12:08 PM(UTC)
Same for me

when i reinstall the game, it works ONE time, the second time i'm trying to launch the game, it crashes on the loading screen
Rank: Driver's Permit
#17 Posted : Thursday, June 20, 2019 4:31:11 AM(UTC)
1.43GB update this morning and unfortunately it hasn't changed anything...
Rank: Driver's Permit
#18 Posted : Thursday, June 20, 2019 4:58:55 AM(UTC)
Here Same Issue

Faulting package-relative application ID: SunriseReleaseFinal


Its pretty sad they must fix this issue
Rank: Driver's Permit
#19 Posted : Thursday, June 20, 2019 5:02:43 AM(UTC)
Same issue after 1.317.24.2 update. Before this, it was working perfect!
Rank: Driver's License
#20 Posted : Thursday, June 20, 2019 5:55:09 AM(UTC)
This is clearly a game problem, not in our computers, before this update and dlc, the game worked perfectly for me.

Worst of all is that the developers do not manifest to give an explanation.
Sorry my english.
Rank: Driver's License
#21 Posted : Thursday, June 20, 2019 7:01:41 AM(UTC)
Originally Posted by: GoryDoridori Go to Quoted Post
Same for me

when i reinstall the game, it works ONE time, the second time i'm trying to launch the game, it crashes on the loading screen


I can't get it to work at all, so annoying...

Originally Posted by: ShadowPIays Go to Quoted Post
Here Same Issue

Faulting package-relative application ID: SunriseReleaseFinal


Its pretty sad they must fix this issue


Sad to say that I shelled out 80-90 euro for a game that doesn't work.

Originally Posted by: eduardonba Go to Quoted Post
This is clearly a game problem, not in our computers, before this update and dlc, the game worked perfectly for me.

Worst of all is that the developers do not manifest to give an explanation.


That last sentence nails it... Quite frustrating!

Edited by user Thursday, June 20, 2019 11:47:48 AM(UTC)  | Reason: Not specified

Rank: Driver's Permit
#22 Posted : Thursday, June 20, 2019 8:20:11 AM(UTC)
i even removed microsoft store and reinstalled it , then reinstalled the game..nothng works Hang type: Activation must mean something like the game isnt sure youre the owner or something, frustrating, game worked yesterday , then i shut it down, did a win update and after that nothing.....what todo guys???
Rank: Driver's License
#23 Posted : Thursday, June 20, 2019 11:48:48 AM(UTC)
Originally Posted by: GlitzyCamp52301 Go to Quoted Post
i even removed microsoft store and reinstalled it , then reinstalled the game..nothng works Hang type: Activation must mean something like the game isnt sure youre the owner or something, frustrating, game worked yesterday , then i shut it down, did a win update and after that nothing.....what todo guys???


I've tried all that as well, nothing works really... You could try and rollback to an older version of Windows 10, I haven't tried it myself though.
Rank: Driver's Permit
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#24 Posted : Thursday, June 20, 2019 12:20:50 PM(UTC)
I had a similar issue, reinstalled and everything, but it was simply my clock running 2 minutes behind. Forcing a datetime resync fixed the issue and then the game could be launched without any problem.
Rank: Driver's Permit
#25 Posted : Thursday, June 20, 2019 12:21:58 PM(UTC)
Hello there, I have been experiencing same issue as topic starter, on Win 1809 since June 18.
I tried:
Cleaning Microsoft Account data
Changing Xbox app account
WSReset
Reinstalling game
Resetting game
Reinstalling Windows

Nothing in above helped with this issue.
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