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Rank: Forza Staff
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#1 Posted : Thursday, December 20, 2018 3:27:38 AM(UTC)
I've seen numerous posts relating to a variety of crashes which are occurring since the Fortune Island update. So to save the duplication of threads, even though these crashes may be slightly different, they appear to relate to the same update and therefore I'm trying to keep them to one thread.

We are aware of these issues and are investigating the matters further to try and get these fixed as quickly as possibly.

If you do have a crash and post here, please make sure that you also submit a ticket here and attach any video or screenshots that you may have.

When posting here & submitting a ticket - Please provide information such as the location of the crash or which part of the game/race you were playing when it crashed etc and not just "My game keeps crashing" as the more information you post both here and in the ticket, the quicker it will be for us to fix as we can pin point the cause.

I'd suggest using the format when posting:
PC or Xbox:
Moment inwhich the crash occured:
Description:
One time only or multiple times:
Ticket submitted #:

Thanks

~~

Currently aware of:
- Crashes relating to the moment of "Pressing A to start"
- The player 'crashing' back to the main island > Not a crash, may be due to the player not setting the festival as the home base on Fortune Island
- Loading into Fortune Island is causing a spike in CPU and the game to close
- Crash happening when opening the start menu. Mainly happens whilst on freeroam
- Crashing just before the completion of a Forzathon
- Crashes after 30 minutes in freeroam or in-race. (Ticket: #16875) (Player stated that disabling the Xbox App has reduced the crashes)
- Crash before the speedtrap on the freeway

Edited by user Friday, July 26, 2019 3:28:23 PM(UTC)  | Reason: Not specified

RetroKrystal | Community Liaison for Playground Games | @_RetroKrystal | Mixer: RetroKrystal
Rank: Driver's Permit
#2 Posted : Thursday, December 20, 2018 5:58:33 AM(UTC)
.

Edited by user Thursday, December 20, 2018 10:21:33 AM(UTC)  | Reason: Not specified

Rank: Driver's Permit
#3 Posted : Thursday, December 20, 2018 6:09:30 AM(UTC)
PC or Xbox: PC
Moment the crash occurred: splash screen before playground games intro video loads
One time only or multiple times: multiple
Ticket submitted #: 15399
Rank: Driver's Permit
 3 users liked this post.
#4 Posted : Thursday, December 20, 2018 6:38:35 AM(UTC)
Originally Posted by: RetroKrystal Go to Quoted Post

Currently aware of:
- Crashes relating to the moment of "Pressing A to start"
- The player 'crashing' back to the main island > Not a crash, may be due to the player not setting the festival as the home base on Fortune Island


Oh, that's awesome. Are you also aware of that the game simply shuts down with no error message whatsoever while doing something literally random? Waiting for Forzathon Live to begin? Crash. Playing Forzathon Live? Crash. Driving around in free roam? Crash. Racing? Crash. BROWSING A MAP? CRASH. It looks like simply someone else pressed the close button during my playtime. XD

Also, it keeps disconnecting from Horizon Life sessions. :)

Thanks for ruining the game just in time for Christmas holidays. Gotta make these $$$ from broken expansions!
Rank: Forza Staff
#5 Posted : Thursday, December 20, 2018 7:04:51 AM(UTC)
Originally Posted by: koobiii Go to Quoted Post


Oh, that's awesome. Are you also aware of that the game simply shuts down with no error message whatsoever while doing something literally random? Waiting for Forzathon Live to begin? Crash. Playing Forzathon Live? Crash. Driving around in free roam? Crash. Racing? Crash. BROWSING A MAP? CRASH. It looks like simply someone else pressed the close button during my playtime. XD

Also, it keeps disconnecting from Horizon Life sessions. :)

Thanks for ruining the game just in time for Christmas holidays. Gotta make these $$$ from broken expansions!


If you're able to give some more information to each crash, then we may be able to look into them further and fix them. Just to confirm you're stating the following:
- Crash as you're waiting for the Forzathon to begin (could you define the Forzathon Location, how long you had left till the Forzathon started etc)
- Crash during Forzathon (Which round of the forzathon? What was the forzathon activity?)
- Crash whilst browsing the map (Is this fortune island or the mainland? Did you have any particular filters on?)

Noted in the first post -
wrote:
I'd suggest using the format when posting:
PC or Xbox:
Moment inwhich the crash occured:
Description:
One time only or multiple times:
Ticket submitted #:

Edited by user Thursday, December 20, 2018 7:07:55 AM(UTC)  | Reason: Not specified

RetroKrystal | Community Liaison for Playground Games | @_RetroKrystal | Mixer: RetroKrystal
Rank: Driver's Permit
 2 users liked this post.
#6 Posted : Thursday, December 20, 2018 7:22:13 AM(UTC)
Original Xbox One

2 crahes, one during gameplay and one during loading screen. Consecutive.

I was driving around in freeroam when it suddenly crashed out of no where, so I boot up the game again and it crashes again through the loading screen after title card.

One time? Not really the first time horizon 4 has crashed on me...but definitely the first for such a consecutive crash. I intend to probably get a new Xbox One X in hopes to not have so many optimization issues with the game, since my Xbox is pretty old.
Rank: Driver's License
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#7 Posted : Thursday, December 20, 2018 8:07:34 AM(UTC)
Already submitted a ticket so I'll get right to it. The game crashes every 30 minutes to an hour regardless of what I am doing whether it be offline or online. Freeroam. racing, switching cars or entering exiting the menus. Honestly appreciate there now being ONE thread for all of this and yes its all AFTER the latest update. I have not bothered to do Forzathons in the last week because of this but for me the game crashes whether I'm doing a forzathon or not. Its very much unplayable. I receive no error messages after any crash I simply get booted out to the xbox One dashboard. In total I've had the game crash over 40 times in the entire time this has been going on.
Rank: Driver's License
#8 Posted : Thursday, December 20, 2018 8:17:29 AM(UTC)
I have already done the submit a ticket task so please forgive me if I seem really tired of all this but here is what I experience


Platform Xbox one s

Crash locations there is no specific location I will crash in freeroam, during a race, during a wheelspin, switching cars or going in and out of any in game menu. In all honesty anything I do will crash the game within 20 to thirty minutes thats if I'm lucky. I truly do not mean to come off as having an attitude but its finally nice to see ONE thread consolidating this issue and at least here acknowledging something has been horrendously wrong after the December 13th update. I wish PG or Turn 10 would issue a public statement but I digress. All of my instances of crashing have happened both offline and online as well if thats any help to get this nightmare finally over with. I have NOT tired any forzathons for 6 days due to everyone and I do mean everyone crashing out of them so I will not bother trying one however what I can say is that the constant crashing is not limited to only forzathon events and there is no specific location in which it occurs. Its literally as if someone just walks up and unplugs my console and back out to the xbox one dashboard I go.
Rank: Driver's Permit
#9 Posted : Thursday, December 20, 2018 8:58:09 AM(UTC)
I just started playing the game a few days ago. Now everytime i want to start a race and my character stands next to the car while the camera goes around it, the game stutters, freezes and then crashes and I am looking at the desktop. No crashreport or anything the game just closes. I tried different settings and different cars aswell as different races but everytime I want tot start a race this happens.
I already submitted a Ticket:16432
Rank: Driver's License
#10 Posted : Thursday, December 20, 2018 9:05:49 AM(UTC)
here to report a crash just happened for me after being in freeroam offline and the game crashed after I exited the tuning window.
Rank: D-Class Racing License
 1 user liked this post.
#11 Posted : Thursday, December 20, 2018 9:44:59 AM(UTC)
Playing on xbox one s.

The crashes for me started on the day of the Dec.13th update/release of Fortune Island. They happened in this order...

1. First crashes during Forzathon Live events on Fortune Island. Crashes generally happened during third round, but sometimes in second round. On average every 2 hours. Went back to mainland to see if it happened there and it did, same pattern. Was not limited to any one location or event activity.

2. Next, in addition to the FL event crashes, the game started crashing during freeroam (online), and later when in offline. Same frequency as before, about one crash every 2 hours.

3. Next, the crashes started happening while in menus, both in freeroam and at "home", and also during regular (not multiplayer) races.

4. Most recently (last 2 days or so), crashes have been happening after "press A to start" at initial loading screen.

I am now experiencing all of the 4 kinds of crashes I have listed, at both the mainland and Fortune Island. Also they seem to happen more often now, almost every hour on average. One thing seems consistent...the crashes are preceded by some sort of a freeze that lasts about 10-15 seconds, although a few of them have been immediate CTD. Since the Dec. 13th update, i would estimate that the game has crashed at least 20 times, maybe more. I was too annoyed to keep track. For comparison, prior to the update, I have only had maybe 4-5 crashes going all the way back to release day.

I have already filed a support ticket, #15750


*EDIT ~ Today I experienced 6 crashes in about 5 hours of playing time. First was a crash on start up, then two while doing Forzathon Live events (both crashed during third round), next crashed while waiting for a Live event to start, next crash happened while I was just sitting there in online freeroam. Last crash happened when I was trying to change cars from pause menu.

Edited by user Thursday, December 20, 2018 11:22:42 PM(UTC)  | Reason: Not specified

"I knew I should have brought demon chasing shoes!"
Rank: Driver's Permit
 1 user liked this post.
#12 Posted : Thursday, December 20, 2018 10:34:05 AM(UTC)
Ok so the crashes are now very frequent, kind of renders the game unplayable. Really hope this gets fixed soon.
Rank: Driver's Permit
#13 Posted : Thursday, December 20, 2018 12:35:52 PM(UTC)
PC
Moment inwhich the crash occured: crashes happen all the time, no matter what i'm doing
Description: Game crashes after 10-15 minutes of playing. It doesn't matter what i'm doing, it can crash both during racing and moving in game menu.
One time only or multiple times: ALL THE TIME! Fortune Island update didn't change anything, crashes were before update and are present after...
Rank: Driver's License
#14 Posted : Thursday, December 20, 2018 1:35:05 PM(UTC)
So to add to the mystery, this afternoon (uk based) from 16:00-18:00 gmt (utc) i played without issue for about 2 hours on Fortune island both in convoy, party (with Aussies) and solo, i did free roam, treasure hunting and seasonal Championships. I then changed party to uk friends and travelled back to mainland, tried to join convoy resulting in game quitting to Xbox home and party disconnecting. I checked my network settings - no fault recorded. Rebooted game, tried to rejoin party several times. Rejoined party, game started, travelled back to mainland, joined friends convoy - all good for 5 minutes. Went to change car from pause menu, game quit bacnk to Xbox home. Restarted game, travelled back to mainland, changed home to Bamburgh castle, changed car, rejoined convoy, drove for 10 minutes - my friend's game quit to Xbox home. Rinse, repeat, die again every 15-20 minutes for the next hour and a bit. Final straw - our games simultaneously froze (which was different and some would say a pleasant change!). We decide to give up in disgust and play a different game by another developer.
Rank: C-Class Racing License
#15 Posted : Thursday, December 20, 2018 1:35:29 PM(UTC)
Sorry, but I thought it's already fixed :D FI came last week and it's a great DLC but the game is unstable during Forzathon live now for me. My friend doesn't have FI and have the same symptoms (almost all 3rd, sometimes 2nd rounds). But guys, you don't know your game is broken even if everyday is here at least 100 posts about it? C'mon :D I am not mentioning the sound which is broken from the very beginning and currently is much worse on FI. But Still love the game! Even without the Forzathon and sound :D
Rank: Driver's License
#16 Posted : Thursday, December 20, 2018 2:49:26 PM(UTC)
Just had two crashes on Xbox one original, one during a Wheelspin and one just after entering free roam after a 15 lap race around the castle cross country course,
Only started crashing after fortune island update.
Had a couple of others in the past week also, they are totally random as to when they appear.
Xbox one original
Rank: Driver's License
#17 Posted : Thursday, December 20, 2018 6:10:34 PM(UTC)
Moderator i'm here to report another crash offline while simply in freeroam. Honestly guys this is crazy I hope the team really is working on fixing this. I'm so frustrated and so are many players around the world. I hope players will be compensated in some MASSIVE way. Please let this be ending soon.
Rank: Driver's License
#18 Posted : Thursday, December 20, 2018 10:48:35 PM(UTC)
I can't really give specifics (really would like to see error messages or an exception handler), and I really don't think you guys would like me to submit 10+ tickets each day. However, I can generalize the issues I have experienced into these key points:

System: XBOX ONE (Standard)

-Crashes upon startup, last car used is switched to starter car after (savefile corruption or sync issue?).
-Crashes during online free roam doing various things, while driving or using the drone (this seems to happen at random, no set pattern is discernible).
-Crashes while navigating menus (primarily on the pause menu).
-Crashes when finishing a race both online and offline (doesn't happen very often, happens more often online).
-Crashed while approaching a barn find (only happened once, I still have two more to go).
-Crashing was an issue before the update, but is now more prominent after.
-Crashing appears to be mitigated by a large margin by doing things offline (server, cloud issues?).

Sometimes the crashes are instant and boot directly out to the dashboard without freezing.
Rank: Driver's Permit
#19 Posted : Friday, December 21, 2018 1:26:22 AM(UTC)

I play on XBOX
submit ticket nr Your request (16574) has been received.

Game crashes a lot.
Happens for me while doing ForzathonLIVE, mostly 3 round, not specific to 1 place, happens on various locations
Crashes while deliver car from pause menu.
Crashes upon upstart of game, press A to start game.
Crashes upon driving in freeroam, no specific place, all over the map.
Rank: Forza Staff
#20 Posted : Friday, December 21, 2018 2:16:26 AM(UTC)
Thanks for all this information, we'll try to look into these. We have released a content update (Located here for information) stating that there will be an update to help the stability of Xbox.

@TheStig9000, @Strat Guy 92, @Jumper0n3, @Vic Hattenshue, @turtleCZ, @burlingtonarrow, @Stormy036 -- Have you all submitted a ticket here? Even if you are having several crashes, please submit a ticket with all the information.

Thank You
RetroKrystal | Community Liaison for Playground Games | @_RetroKrystal | Mixer: RetroKrystal
Rank: Driver's Permit
#21 Posted : Friday, December 21, 2018 3:45:16 AM(UTC)
[Mod Edit - Abbreviated profanity, profanity and profanity that is disguised but still alludes to the words are not permitted - D]

Edited by user Saturday, December 22, 2018 10:56:41 AM(UTC)  | Reason: Not specified

Rank: Driver's License
#22 Posted : Friday, December 21, 2018 6:42:12 AM(UTC)
I have submitted another ticket with as much information as possible at your request @RK. It is the same information I provided at the beginning of this issue but yes I have submitted another ticket. I PRAY this will be over soon. The fact is its gone on long enough already its unacceptable.
Rank: Driver's License
#23 Posted : Friday, December 21, 2018 6:52:33 AM(UTC)
@RK the content update has or will be released? The language on Forza Support says there has been an update on xbox. Just looking for clarification.
Rank: Driver's License
#24 Posted : Friday, December 21, 2018 7:15:14 AM(UTC)
I'm really ready to just cuss horrendously but my game just crashed offline again whilist in the middle of a race again. If you must know specifics although it really doesn't matter as the crashes happen everywhere... I was in the middle of the Marathon street race. The game froze and back out to the xbox one dashboard I went. No one is happy about this and finally I've had enough I will go play another game until this one gets unscrewed.
Rank: Driver's Permit
 1 user liked this post.
#25 Posted : Friday, December 21, 2018 10:54:32 AM(UTC)
I'd suggest using the format when posting:
PC or Xbox: PC
Moment in which the crash occurred:
Description: Random, sometimes on loading
One time only or multiple times:
Ticket submitted #: N/A

I get occasional crashes after this update, Most of the time it happens when I load into Fortune Island, CPU usage goes up to 100% and then the game just closes, no error message or anything, It only seems to happen sometimes, I couldn't even replicate it if I tried.
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