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Rank: Racing Permit
#26 Posted : Thursday, January 10, 2019 2:28:47 AM(UTC)
Originally Posted by: RetroKrystal Go to Quoted Post
Originally Posted by: Fishmou5e Go to Quoted Post
Support are either ignoring this issue or they don’t know how to fix it. After my ticket was marked as “solved” I queried it with RetroKrystal and I got the same response “Rank 20 is the max rank”.

This customer support is probably the worst I’ve ever experienced - take months to get back to you, don’t fix your problem, then palm you off with false information.


The delay in a response was due to the support team having to deal with a increased influx of tickets which was unexpected. However to quicken future responses, Turn10 have hired an additionall support team member to help these. We are constantly try to make this process easier and quicker for you all.

~

To anyone have the issue regarding to loosing points/rank when winning - please submit a ticket here.


Ok, since you’re there, can you give a straight answer on this? People are stuck on rank 20. It’s a bug. There’s no point reporting it as you don’t deal with it.

So, are you investigating this issue? Or can you at least acknowledge it?
Rank: Driver's Permit
#27 Posted : Sunday, February 3, 2019 9:35:32 PM(UTC)
Same issue here.. submitted a ticket. Did anyone's ticket get resolved?
Rank: Racing Permit
#28 Posted : Monday, February 4, 2019 12:52:36 AM(UTC)
Both my tickets closed and marked as “solved”. The problem hasn’t been resolved though. Basically they’re not going to/can’t fix it.
Rank: Driver's Permit
#29 Posted : Tuesday, March 19, 2019 3:44:19 AM(UTC)
I got a reply saying you can be in the negativ points...

So thats probably the whole problem of the issue. I got the reply from the support confirming that and wanted to share this since it wasn't cleared up so far.

Edited by user Tuesday, March 19, 2019 3:44:52 AM(UTC)  | Reason: Not specified

Rank: Driver's Permit
#30 Posted : Saturday, May 18, 2019 3:28:50 PM(UTC)
Anybody still have problems qualifying for ranked adventure? I’ve won many games but it’s not counting my progress, very annoying that they force you to play a game mode and it doesn’t even count please fix this haven’t been able to get past this and I’ve been having this problem for over a month now....

Edited by user Saturday, May 18, 2019 3:29:38 PM(UTC)  | Reason: Not specified

Rank: A-Class Racing License
#31 Posted : Sunday, June 2, 2019 11:19:46 AM(UTC)
Got the same problem Rank 20 zero points
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