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Rank: Driver's Permit
 15 users liked this post.
#1 Posted : Sunday, April 22, 2018 11:56:54 AM(UTC)
We are aware of an issue where some players are encountering an unresponsive state when loading the game. They will hear music playing but the game will not load to the main menu. We are currently investigating this issue. At this time, there are no known workarounds and reinstalling the game or deleting your local game save will not resolve the issue. We will update this thread when more information becomes available.

Edited by user Thursday, May 3, 2018 10:22:07 AM(UTC)  | Reason: Not specified

Turn 10 | Community Liaison | Gamertag: SOY
Rank: Driver's Permit
 16 users liked this post.
#2 Posted : Tuesday, April 24, 2018 1:28:55 PM(UTC)
We have identified the cause of the issue where some players are encountering an unresponsive state when loading the game. We are working on getting a fix out to players as soon as possible. Thanks for your patience.
Turn 10 | Community Liaison | Gamertag: SOY
Rank: Driver's Permit
 7 users liked this post.
#3 Posted : Friday, April 27, 2018 8:38:36 AM(UTC)
We have released a game update that resolves the issue where some players were encountering an unresponsive state when loading the game. If you are still experiencing this issue after the update, please email forzafb@microsoft.com

We appreciate everyone's patience while we worked to get this issue resolved. We will be gifting out 2 million credits to players who were affected and reported the issue. If you experienced the issue and didn't originally reach out to us, please email the above email address so we can review your account.

Thanks.
Turn 10 | Community Liaison | Gamertag: SOY

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