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Rank: Forza Staff
#1 Posted : Friday, September 22, 2017 1:56:13 PM(UTC)
If you are experiencing hitches/stuttering while playing Forza Motorsport 7, we suggest disabling Game Mode in Windows and close any overclocking, hardware monitoring, streaming, recording and any nonessential apps while we investigate this.

If you are still experiencing hitches/stuttering after performing the above steps, please email forzafb@microsoft.com with the following information.

Description of what you are experiencing:

Gamertag:

Dxdiag information:
•From the desktop, press the Windows key, type “dxdiag” and run the command
•There should be a Save All Information button
•Save the file to your desktop and attach to email

THP files:
•You can find these files by going to C:\Users\[username]\AppData\Local\Packages\Microsoft.ForzaMotorsport7Demo_8wekyb3d8bbwe\AC\Temp\Turn10Temp.scratch
•The AppData file maybe hidden so in file explorer, you will need to enable hidden files by going to View, Options, View tab and clicking the radio button for Show hidden files, folders and drives.

Tasklist
•Launch the game
•Open a cmd prompt
•Type ‘tasklist > “path to .txt file”
•i.e: tasklist > C:\tasklist.txt

Video:
•If you have a video of what you’re experiencing, please attach a video too

Thanks.

Edited by user Thursday, October 12, 2017 2:59:24 PM(UTC)  | Reason: Not specified

Turn 10 | Community Liaison | Gamertag: SOY

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