Rank: D-Class Racing License
#1 Posted : Monday, August 6, 2018 7:24:22 PM(UTC)
Reading of user profile on both PC and Xbox will not be completed and Forza 7 will not start. A message will be displayed as follows (Japanese version)




I tried resetting the application on the PC, but the situation does not change.

Edited by user Monday, August 6, 2018 7:25:12 PM(UTC)  | Reason: Not specified

Blog: OPC Diary | @ishisaka
Rank: D-Class Racing License
#2 Posted : Monday, August 6, 2018 7:54:47 PM(UTC)
Video(youtube)

https://youtu.be/cBJrpiZYB4k
Blog: OPC Diary | @ishisaka
Rank: D-Class Racing License
#3 Posted : Tuesday, August 7, 2018 1:07:38 AM(UTC)
I checked the application log of Windows, but logs are not particularly remained.

On the Xbox side, I deleted the local saved data and resynchronized the saved data, but this error will occur immediately after the end of the sync.

Is there anything else I need to investigate or try on me?


Blog: OPC Diary | @ishisaka
Rank: D-Class Racing License
#4 Posted : Tuesday, August 7, 2018 5:29:25 AM(UTC)
I tried reinstalling on PC, but after reinstalling I got the same result.
Blog: OPC Diary | @ishisaka
Rank: A-Class Racing License
#5 Posted : Tuesday, August 7, 2018 7:22:16 AM(UTC)
Originally Posted by: Ishisaka Go to Quoted Post
Reading of user profile on both PC and Xbox will not be completed and Forza 7 will not start. A message will be displayed as follows (Japanese version)




I tried resetting the application on the PC, but the situation does not change.


What does the message say?
Rank: D-Class Racing License
#6 Posted : Tuesday, August 7, 2018 8:09:12 AM(UTC)

Perhaps I think that the message in English is "AN UNKNOWN ERROR OCCURRED. PLEASE TRY AGAIN LATER".
Blog: OPC Diary | @ishisaka
Rank: A-Class Racing License
#7 Posted : Tuesday, August 7, 2018 9:14:33 AM(UTC)
Had this message once, in my case it was server related and after a short time it just worked again. When did your problem start ?
Rank: D-Class Racing License
#8 Posted : Tuesday, August 7, 2018 11:11:30 AM(UTC)
It is about 13 o'clock yesterday in Japan time, so if it is UTC it is from around 4 o'clock yesterday.
Blog: OPC Diary | @ishisaka
Rank: A-Class Racing License
#9 Posted : Tuesday, August 7, 2018 11:22:45 AM(UTC)
Have you tried sending an email to support ? forzafb@microsoft.com

I don't think anyone here will be able to help you with this
Rank: D-Class Racing License
 1 user liked this post.
#10 Posted : Tuesday, August 7, 2018 12:00:45 PM(UTC)
Thank you very much. I will mail it to the address you taught.
Blog: OPC Diary | @ishisaka
Rank: D-Class Racing License
#11 Posted : Tuesday, August 7, 2018 6:20:15 PM(UTC)

As a result of exchanging mail with turn 10, deleting all the save data including those in the cloud, the game started.

Instead, I lost all the vehicles and credits I gathered, including the unicorn car. The career also became from the beginning, and it returned to the whole launch.
Blog: OPC Diary | @ishisaka
Rank: A-Class Racing License
#12 Posted : Wednesday, August 8, 2018 1:20:49 AM(UTC)
I think it's supposed to sync, and then you will get back your stuff, at least i hope so. Otherwise contact them again
Rank: D-Class Racing License
#13 Posted : Thursday, August 9, 2018 4:29:29 AM(UTC)
Thank you for your comments

When I mailed turn 10, I got are credits and are cars sent in the form of a gift.

I am waiting for that gift now.

Edited by user Thursday, August 9, 2018 4:30:20 AM(UTC)  | Reason: Not specified

Blog: OPC Diary | @ishisaka

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