Rank: Racing Permit
#1 Posted : Thursday, June 14, 2018 7:23:18 AM(UTC)
Will we have more than one person in the forum support?
Rank: Racing Legend
 2 users liked this post.
#2 Posted : Thursday, June 14, 2018 9:43:56 AM(UTC)
Even on the busiest day, you don't need more than one person covering the support forum. Sure if you're looking at 24/7 cover it might warrant 3 people covering 8 hour shifts.

But in reality all the support forum can offer is effectively triage, highlighting & passing priority cases to the relevant part of the dev team to investigate.

The mods do a great job of merging related threads, which means the support contact can focus on a smaller/ concentrated number of issues.

People can always help themselves by reading the stickies as well, which guide you on how to post a problem. Half the posts I read don't remember to mention what platform they are playing on & can be vague at best as to what the problem is.