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Rank: Driver's Permit
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#26 Posted : Sunday, February 26, 2017 12:59:10 PM(UTC)
For the sake of being thorough, I guess I'll add myself to this list. Same issue, I've uninstalled and re-installed multiple times. Actually went over my Data Allowance in doing so, nice little $50 fee to add to the money I spent on the DLC. :) Funny thing is, my girlfriend has the game too, she got the DLC and it works with no issues. Hopefully you guys can find a fix for this soon, I lost a good chunk of my weekend messing with this.

SN.. I tried Xbox support first, they sent me here. Did 3 different types of resets with no success. Figured this may save someone an hour with Xbox support.

Good luck everyone~!
Rank: Driver's Permit
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#27 Posted : Sunday, February 26, 2017 1:33:44 PM(UTC)
Same issue here. can I get on the list please.
Rank: Driver's Permit
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#28 Posted : Sunday, February 26, 2017 4:17:54 PM(UTC)
Sadly in the same boat as everyone here.. I bought your game and complete add-on pack with a deal that is happening for gold members right now and I've never been so upset to find out about this.. I feel so ripped off and scammed.. I'm not touching your game till this gets resolved.. that is if it will.. you guys seem to be ignoring your very unsatisfied customers and it's sad.. I want a refund if this is not fixable which I think is the case seeing everyone going ignored with this problem.. grrrrrrrrr...

Edited by user Sunday, February 26, 2017 4:24:49 PM(UTC)  | Reason: Not specified

Rank: Racing Legend
#29 Posted : Sunday, February 26, 2017 10:10:15 PM(UTC)
seriously i wish i could all of some of my credits so you could use them to buy the cars
within the first month of playing i had more credits than i knew what to do with....i actually wish that i was made to pay for ALL the cars in the DLC packs instead of getting them free

don't know what is causing your issues but most people were able to solve it by doing a full proper hard reset / cold boot of their console AFTER everything was fully installed including pulling the power cable from the wall
Rank: Driver's Permit
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#30 Posted : Sunday, February 26, 2017 10:54:43 PM(UTC)
Originally Posted by: talby71 Go to Quoted Post
seriously i wish i could all of some of my credits so you could use them to buy the cars
within the first month of playing i had more credits than i knew what to do with....i actually wish that i was made to pay for ALL the cars in the DLC packs instead of getting them free

don't know what is causing your issues but most people were able to solve it by doing a full proper hard reset / cold boot of their console AFTER everything was fully installed including pulling the power cable from the wall


What you just said is pretty insulting to everyone having issues I hope you know.. you're acting like saying to hard reset you console is helpful lol it makes you sound like Xbox support.. like everyone tried that already..

That's cool that you like the idea of buying all the dlc cars but I didn't spend real money to have to spend in game credits to get the cars I spent real money on.. plus that's not the only issue.. people aren't being listed as VIP and getting extra credit.. if you have no real help but to say reset your console just don't bother...
Rank: Driver's Permit
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#31 Posted : Sunday, February 26, 2017 11:18:46 PM(UTC)
Originally Posted by: talby71 Go to Quoted Post
seriously i wish i could all of some of my credits so you could use them to buy the cars
within the first month of playing i had more credits than i knew what to do with....i actually wish that i was made to pay for ALL the cars in the DLC packs instead of getting them free

don't know what is causing your issues but most people were able to solve it by doing a full proper hard reset / cold boot of their console AFTER everything was fully installed including pulling the power cable from the wall


It's not a problem buying these cars, it's more of a problem you don't get what you paid for. If you would go buy yourself a 50 bucks gift card and instead of that you get 25, would you be ok with that? That's what happend to us in other words. We paid for VIP aswell and we didn't get it, we paid for cars which you can't even buy in store.

And i tried hard and cold boot... It's like saying 'did you try turning it on and off again', yes sherlock, i did.

(Sorry for my english, i'm a german who's trying to express his feelings, which is very hard anyway as a german)

Best regards
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#32 Posted : Monday, February 27, 2017 1:49:06 AM(UTC)
This is a joke. I strongly recommend someone to fix this now. At this time you are in breach of the law under Theft by Deception. Give us what we paid for please.
Rank: Driver's Permit
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#33 Posted : Monday, February 27, 2017 10:19:20 AM(UTC)
Hi Forza Team,

I have the same issue as the others in this thread. I purchased the Forza 6 Complete Add-on Collection on 2/21/2017. The VIP perks have not been granted to my account, even though the game management of the game on the Xbox shows it as installed. I do not have the VIP badge, no cars, and no VIP bonus for wins. I can see the cars in the "Buy Cars" section of the game. I have also verified a few of the car packs and the cars themselves show up in the "Buy Cars" option, but I have not been given any of the cars and when I try to collect them it gives me a purchase cost, so they are not free.

I spent over 2 hours in chat with the Xbox Live support people and I can provide the entire chat conversation if that would be helpful. We tried everything from uninstalling the DLC, to removing my profile, to factory resetting the console (keeping games and apps), and hard resetting the console. None of these steps worked to fix the issue with the VIP perks missing or any cars being granted.

The Porsche and Nascar expansions are working fine, as I have played them. All of the content for these two expansions has been given and seems to be working as expected.

I purchased this DLC collection with the same account and on the same Xbox One S console that I am playing the game on. We have 3 Xbox One consoles in our house and this one is not my "Home Xbox", as my original Xbox One (non-S) is still set to that, so my kids can share my digital content. I'm not sure if this is the problem, but hopefully it's not, as Forza 6 is not even installed on the old Xbox One console.

I'm not sure what else to add, but I would like a resolution to this problem. I was very excited to see the complete DLC pack, so I could get all of the content without having to purchase it all separately. I am enjoying Forza 6 and Forza Horizon 3 a great deal. I do not want to have a sour taste or see the game get tarnished by poor DLC transactions.

You may contact me for further information or to help debug this problem.

Thank you,
Rodney
Rank: Driver's Permit
 1 user liked this post.
#34 Posted : Monday, February 27, 2017 12:20:18 PM(UTC)
Originally Posted by: redtigeroh7 Go to Quoted Post
Hi Forza Team,

I have the same issue as the others in this thread. I purchased the Forza 6 Complete Add-on Collection on 2/21/2017. The VIP perks have not been granted to my account, even though the game management of the game on the Xbox shows it as installed. I do not have the VIP badge, no cars, and no VIP bonus for wins. I can see the cars in the "Buy Cars" section of the game. I have also verified a few of the car packs and the cars themselves show up in the "Buy Cars" option, but I have not been given any of the cars and when I try to collect them it gives me a purchase cost, so they are not free.

I spent over 2 hours in chat with the Xbox Live support people and I can provide the entire chat conversation if that would be helpful. We tried everything from uninstalling the DLC, to removing my profile, to factory resetting the console (keeping games and apps), and hard resetting the console. None of these steps worked to fix the issue with the VIP perks missing or any cars being granted.

The Porsche and Nascar expansions are working fine, as I have played them. All of the content for these two expansions has been given and seems to be working as expected.

I purchased this DLC collection with the same account and on the same Xbox One S console that I am playing the game on. We have 3 Xbox One consoles in our house and this one is not my "Home Xbox", as my original Xbox One (non-S) is still set to that, so my kids can share my digital content. I'm not sure if this is the problem, but hopefully it's not, as Forza 6 is not even installed on the old Xbox One console.

I'm not sure what else to add, but I would like a resolution to this problem. I was very excited to see the complete DLC pack, so I could get all of the content without having to purchase it all separately. I am enjoying Forza 6 and Forza Horizon 3 a great deal. I do not want to have a sour taste or see the game get tarnished by poor DLC transactions.

You may contact me for further information or to help debug this problem.

Thank you,
Rodney


hello everybody!

exactlly the same for me...as all of you.
only porsche and Nascar works.
loose 2 hours with xbox live support with the same trying to reset...i think they should notice there is a global problem with this pack in regard of this post...and they might contact T10...
I hope it will be fix soon

thanks

bye



Rank: C-Class Racing License
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#35 Posted : Monday, February 27, 2017 1:34:17 PM(UTC)
Well said, Rodney.

I didn't realize the extent of the missing features. At first I thought I was just missing the free in-game cars from the regular DLC packs(Porsche and NASCARs were added to my garage). Like others I have also noticed that, even though recognized as PURCHASED, I am not getting any perks for being a VIP. The in-game recognition and credit bonus are not working for me.
iRacing.com 3-month subscription for only $5! Go here https://members.iracing....onChoices.do?refid=30706 and put in promotion code PR-SIMRACERMAG
Rank: Driver's Permit
 2 users liked this post.
#36 Posted : Monday, February 27, 2017 4:39:34 PM(UTC)
Originally Posted by: redtigeroh7 Go to Quoted Post
Hi Forza Team,

I have the same issue as the others in this thread. I purchased the Forza 6 Complete Add-on Collection on 2/21/2017. The VIP perks have not been granted to my account, even though the game management of the game on the Xbox shows it as installed. I do not have the VIP badge, no cars, and no VIP bonus for wins. I can see the cars in the "Buy Cars" section of the game. I have also verified a few of the car packs and the cars themselves show up in the "Buy Cars" option, but I have not been given any of the cars and when I try to collect them it gives me a purchase cost, so they are not free.

I spent over 2 hours in chat with the Xbox Live support people and I can provide the entire chat conversation if that would be helpful. We tried everything from uninstalling the DLC, to removing my profile, to factory resetting the console (keeping games and apps), and hard resetting the console. None of these steps worked to fix the issue with the VIP perks missing or any cars being granted.

The Porsche and Nascar expansions are working fine, as I have played them. All of the content for these two expansions has been given and seems to be working as expected.

I purchased this DLC collection with the same account and on the same Xbox One S console that I am playing the game on. We have 3 Xbox One consoles in our house and this one is not my "Home Xbox", as my original Xbox One (non-S) is still set to that, so my kids can share my digital content. I'm not sure if this is the problem, but hopefully it's not, as Forza 6 is not even installed on the old Xbox One console.

I'm not sure what else to add, but I would like a resolution to this problem. I was very excited to see the complete DLC pack, so I could get all of the content without having to purchase it all separately. I am enjoying Forza 6 and Forza Horizon 3 a great deal. I do not want to have a sour taste or see the game get tarnished by poor DLC transactions.

You may contact me for further information or to help debug this problem.

Thank you,
Rodney

Well said Rodney turn 10 please sort this out we have all bought this since 21st and now we have been waiting for u to respond can u at least say u are sorting out so we all know
Rank: Driver's Permit
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#37 Posted : Monday, February 27, 2017 6:21:23 PM(UTC)
Having the same problem as everyone else! I bought the complete add-on collection, and my dlc from before I purchased the bundle works (10th anniversary, the free dlcs) and the Porsche and Nascar expansions seem to work, but the VIP/Car Pass/everything else is not showing up, despite it being purchased, and the game saying I've purchased them. I've tried everything mentioned in this thread, with no luck. I was going to buy the expansion pass for FH3, but that's definitely not happening now.
Rank: Driver's Permit
 5 users liked this post.
#38 Posted : Monday, February 27, 2017 9:45:41 PM(UTC)
So Xbox support told me to email take10 myself so I'll provide the email here let's blow up their inbox

forzafb@microsoft.com
Rank: Driver's Permit
#39 Posted : Monday, February 27, 2017 11:50:13 PM(UTC)
Originally Posted by: KennyMerton98 Go to Quoted Post
So Xbox support told me to email take10 myself so I'll provide the email here let's blow up their inbox

forzafb@microsoft.com


I sent them an email on the 25th.. no response as of yet...
Rank: Driver's Permit
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#40 Posted : Tuesday, February 28, 2017 1:20:03 AM(UTC)
After this purchase Nascar and Porsche DLC was working and all other Carpacks and so on showed as purchased but the cars are not availiable
Since yesterday evening the Nascar DLC was lost. I can rebuy it but it was not longer show as puchased and i can´t play it.

Some Carpack are losing to...... Logitech is missing and two other car packs......

Microsoft Support can´t help like the other Guys told. Do this.... do that...hard resett bla bla. Nothing works
Rank: Driver's Permit
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#41 Posted : Tuesday, February 28, 2017 7:34:17 AM(UTC)
Looks like the complete edition is no longer listed on the store. at least when I go to the page, even from my purchase history it just goes to a page that doesn't exist page. Wonder if Forza / MS are working on a fix or if they have just delisted it and we need to ask for refunds.


Forza Motorsport 6 Complete Add-Ons Collection

https://www.microsoft.co...ection/bs5crfz22rmt/0001

Edited by user Tuesday, February 28, 2017 7:56:04 AM(UTC)  | Reason: Edited for spelling / word missing

Rank: Forza Community Team
 6 users liked this post.
#42 Posted : Tuesday, February 28, 2017 8:15:38 AM(UTC)
Hi all,

We're aware of this issue and investigating, thank you for your patience and understanding whilst we fix the problem.
Forza EMEA Community Manager
Rank: Driver's Permit
#43 Posted : Tuesday, February 28, 2017 9:59:17 AM(UTC)
Originally Posted by: HeliosT10 Go to Quoted Post
Hi all,

We're aware of this issue and investigating, thank you for your patience and understanding whilst we fix the problem.


Great news!! Thanks for letting everyone know

Edited by user Tuesday, February 28, 2017 4:45:53 PM(UTC)  | Reason: Not specified

Rank: S-Class Racing License
#44 Posted : Tuesday, February 28, 2017 10:37:41 AM(UTC)
Originally Posted by: HeliosT10 Go to Quoted Post
Hi all,

We're aware of this issue and investigating, thank you for your patience and understanding whilst we fix the problem.
Patience and understanding from this Player Base? Dream on Helios.

Rank: Driver's Permit
 4 users liked this post.
#45 Posted : Tuesday, February 28, 2017 10:53:42 AM(UTC)
Originally Posted by: latotheX Go to Quoted Post
Originally Posted by: HeliosT10 Go to Quoted Post
Hi all,

We're aware of this issue and investigating, thank you for your patience and understanding whilst we fix the problem.
Patience and understanding from this Player Base? Dream on Helios.



It's hard to be patient and understanding when you don't get what you paid for.. you're the kind of person to throw your money at broken games so they never get fix because why fix it if they're still getting money lol people like you are a joke.. without criticism and feed back on broken features things go ignored and unfixed...
Rank: Driver's Permit
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#46 Posted : Tuesday, February 28, 2017 11:01:05 AM(UTC)
Originally Posted by: HeliosT10 Go to Quoted Post
Hi all,

We're aware of this issue and investigating, thank you for your patience and understanding whilst we fix the problem.


The first reports of this on this thread were 5 days ago. Waiting 5 days to acknowledge a systemic problem, then asking for patience and understanding? I think you lost the right to ask for that 4 days ago.
Rank: C-Class Racing License
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#47 Posted : Tuesday, February 28, 2017 2:20:29 PM(UTC)
Originally Posted by: HeliosT10 Go to Quoted Post
Hi all,

We're aware of this issue and investigating, thank you for your patience and understanding whilst we fix the problem.


Thank you for acknowledging the problems people are experiencing. I look forward to enjoying Forza 6 with the full benefits of the Complete Add-on Bundle DLC packs when a fix is found.
iRacing.com 3-month subscription for only $5! Go here https://members.iracing....onChoices.do?refid=30706 and put in promotion code PR-SIMRACERMAG
Rank: Driver's Permit
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#48 Posted : Tuesday, February 28, 2017 8:32:47 PM(UTC)
It looks like they removed the complete add on collection from the store. Now the store page says that I own the VIP pass, but not the rest of the content, despite buying the now defunct pass. However, the content is still on my system. Except now the content that hasn't been showing up is on my xbone's hard drive instead of my external, and all the content that has been showing up is on my external drive. This is weird since I have it set to download everything to my external drive and the internal drive was actually empty as of the last time I turned my console on. I'll try putting the dlc back onto my external drive and see if that fixes the issue and will edit this post with my results. If it doesn't work then I'll just delete everything and try reinstalling the game/dlc when the problem gets fixed.

Do these games usually have problems like this? I more or less got into the series with 6 and Horizon 3 so I have no idea. I'm a little tempted to buy Forza 5 since it's on sale and has all three of the Top Gear guys, but not if buying extra content is going to be such an ordeal every time. This entire debacle makes me really hesitant to spend more money on these games, despite really liking what I've played so far.

EDIT: Moving everything to the external drive did not work. Still not sure why everything magically moved to the internal drive in the first place, but it wasn't why the dlc wasn't showing up in my game.

Edited by user Tuesday, February 28, 2017 10:16:33 PM(UTC)  | Reason: Not specified

Rank: Racing Permit
#49 Posted : Wednesday, March 1, 2017 9:47:54 AM(UTC)
I just wanted to drop in and note that the exact same issue applies to the new Platinum Edition of FM6 that is on sale this week. I bought it yesterday, and have the same issues:

- No VIP Status
- VIP Cars do not show as free when you attempt to buy them in-game
- Car Pack cars do not show as free when you attempt to buy them in-game

Hoping they will resolve this quickly... seems like a pretty large issue.
Rank: Driver's Permit
#50 Posted : Wednesday, March 1, 2017 10:45:05 AM(UTC)
It's working now!!! Thank you !!! Yay xD every one get on and check your forza 6 asap!!! It's totally fixed finally!!!
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