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Rank: Driver's Permit
 2 users liked this post.
#1 Posted : Saturday, January 17, 2015 3:16:33 PM(UTC)
I Just Bought about £10 of tokens on horizon 2 and not showing up? I have restarted horizon 2 turned off my xbox 1 then turned on still not showing any help?
Rank: Driver's Permit
#2 Posted : Saturday, January 17, 2015 6:39:15 PM(UTC)
I have the same problem could someone help me
Rank: Driver's Permit
#3 Posted : Saturday, January 17, 2015 8:04:33 PM(UTC)
Hello,
Can i have my Token back ?
I never receive my bugatti.... and i lost my token ...
Seriously... im mad now... i pay $19 for the car... and i didnt get it...
Rank: Driver's Permit
#4 Posted : Saturday, January 17, 2015 10:40:53 PM(UTC)
So first of all I'm in love with the game, hands down my favorite game at the moment for the Xbox One.

Only complaint I have is that I bought $6 worth of tokens yesterday and still have yet to receive them. Do I have to do something special or go to the forza hub?
Rank: Racing Permit
 1 user liked this post.
#5 Posted : Sunday, January 18, 2015 12:56:51 AM(UTC)
Same here..got 8000+ tokens bought the cobra, 1500 less and No car ... now zero tokens...
Rank: Driver's Permit
#6 Posted : Sunday, January 18, 2015 4:42:43 AM(UTC)
Same here bought some for storm island and they are gone now can only use credits
Rank: Driver's Permit
#7 Posted : Sunday, January 18, 2015 11:11:29 AM(UTC)
I have spoken to microsoft regarding a purchase of the 2700 Token pack, which hasn't arrived in game, After some troubleshooting the Microsoft help desk did clarify that the tokens not showing up in game was indeed the games problem and not a live problem. He told me to post here with a ref number and someone would either respond here or via my email.

My ref number is [Mod edit - fyerball]

I couldn't find a more appropriate forum, so if it needs to be moved please do so.

Edited by user Tuesday, January 20, 2015 6:25:42 AM(UTC)  | Reason: Not specified

Rank: Driver's Permit
 1 user liked this post.
#8 Posted : Sunday, January 18, 2015 11:48:42 AM(UTC)
Hello, i bought 2700 Token for 20$ in FH2, i spend 1650 Token for the Bugatti but the bugatti is not in my garage ? its a bug ?
Can u give me the cars or my token back please... seriously im mad now...
thank you :(
Rank: Driver's Permit
#9 Posted : Sunday, January 18, 2015 11:51:37 AM(UTC)
I am missing my tokens too. i even tried spending another $1 to buy some more to see if they would show then but nothing.
Rank: Driver's Permit
#10 Posted : Sunday, January 18, 2015 12:27:51 PM(UTC)
We are having the same problem. Bought tokens, none were added. Microsoft refunded, bought again. None added. Then, tokens appeared, not all, but the majority. Bought car you did, did not get it. Bought different car. Did not get. Unhappy
Rank: Driver's Permit
#11 Posted : Sunday, January 18, 2015 12:42:26 PM(UTC)
Okay it's been 3 days and nothing, I've done everything I've seen on here to try and fix it and still nothing, at first around 400 disappeared and I thought maybe I was wrong and bought more, and still nothing, this is ridiculous being how there is so many complaints and there still hasn't been a solution
Rank: Driver's Permit
#12 Posted : Sunday, January 18, 2015 2:08:10 PM(UTC)
I have receipts from PayPal why haven't they worked..
Quick to take the money tho
Rank: Driver's Permit
#13 Posted : Sunday, January 18, 2015 2:12:33 PM(UTC)
Purchased 1600 tokens, charges hit my credit card but no tokens showing up. When is this going to be fixed?
Rank: Driver's Permit
#14 Posted : Sunday, January 18, 2015 2:31:16 PM(UTC)
How did you get a refund from MS? I'd rather a refund than wait for it to be fixed, there isn't even estimated time for fix.

I love this game, in fact its the only game I play as my son uses it the most (Minecraft addict), this has left a really bad taste in my mouth egarding micro transactions, not sure I'd buy anything like this again, regardless of the game.

Edited by user Sunday, January 18, 2015 2:56:17 PM(UTC)  | Reason: Not specified

Rank: Driver's Permit
 1 user liked this post.
#15 Posted : Sunday, January 18, 2015 2:42:33 PM(UTC)
Yeah what the heck. Mine aren't working either. I have a dash for my tokens.
Rank: Driver's Permit
#16 Posted : Sunday, January 18, 2015 2:44:26 PM(UTC)
My son spent a $25 prepaid card on tokens a week ago and never received them. I have also noticed that the tokens I received on my account are now missing. Microsoft was nice enough to refund the $25 to my son after my conversation today but I'm curious if I will ever see my tokens again. I also see that the DLC cars are not free anymore...

Edited by user Sunday, January 18, 2015 2:45:06 PM(UTC)  | Reason: Not specified

Rank: Driver's Permit
#17 Posted : Sunday, January 18, 2015 2:55:53 PM(UTC)
I just spent tokens on a veyron yesterday (not realizing the tokens issue) will it be there when the problem is fixed??
Rank: Driver's Permit
 1 user liked this post.
#18 Posted : Sunday, January 18, 2015 3:24:39 PM(UTC)
Same! I purchased 2700 tokens and a 6 car pass, both aren't showing up! I would like them or to get my money back
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#19 Posted : Sunday, January 18, 2015 3:46:27 PM(UTC)
Same problem here as well
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#20 Posted : Sunday, January 18, 2015 4:02:49 PM(UTC)
Same here I bought tokens and they are not showing up ! What's going on ! If I don't get my coins I better get a refund !!!
Rank: Driver's Permit
#21 Posted : Sunday, January 18, 2015 4:06:23 PM(UTC)
I too am having the same issue!! Just spent an hour hour on the phone with microsoft - sent me to forza for help- yeah some help- no more in game purchases for me- dont trust it - what a rip off- if anyone gets resolution let me know
Rank: Driver's Permit
#22 Posted : Sunday, January 18, 2015 4:07:03 PM(UTC)
I called Microsoft who sent me here to look at FAQ
FAQS? I get a link to buy forza 5
Just give me my tokens-
Spent and hour on phone with microsoft
they were no help - sent me here- seems like Im not the only one- fix it or refund- please
Rank: Racing Permit
#23 Posted : Sunday, January 18, 2015 7:20:31 PM(UTC)
Originally Posted by: NOW37 Go to Quoted Post
Same here..got 8000+ tokens bought the cobra, 1500 less and No car ... now zero tokens...


18 hours past still no status update nor at least forza - turn 10 acknowledging the issue... at least forza should tell us that they're aware of the situation and they're working on it as a courtesy just good business to acknowledge to some disgruntled gamer who paid good money for something extra and not get it.
Rank: Driver's Permit
#24 Posted : Sunday, January 18, 2015 7:49:12 PM(UTC)
Well. This token problem seems to be an all round issue. lets hope it doesnt take long
Rank: Driver's Permit
 1 user liked this post.
#25 Posted : Sunday, January 18, 2015 7:52:38 PM(UTC)
We are still investigating the issue and working with XBL. We do not have a time frame yet when this might be resolved.
Forza Community Team
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