Rank: Driver's Permit
#1 Posted : Friday, January 15, 2021 7:07:16 AM(UTC)
I recently upgraded my PC with a clean Windows 10 Pro install. Forza Horizon 4 works fine, but Forza Motorsport 7 freezes whenever I enter the Video Settings or Messages tabs.
I noticed that the resolution is set to 4k (3840 x 2160) although my gaming monitor only supports 1440p (2560 x 1440). Since the game freezes, I can not change any of these video settings. Still, you can enter races and everything run smooth. Is there a config file you can edit manually? Or what could cause this freezing?

I've disabled Xbox, Captures, Game Mode, etc. in Windows Settings.

Running on MSI MEG Z490 Ace with an Intel Core i9 10900K
Gigabyte GeForce RTX 3080 OC
Xbox Series X controller
Windows 10 Pro
nVidia 461.09 Drivers (2021.01.07)
Rank: Driver's Permit
#2 Posted : Wednesday, February 10, 2021 3:27:57 PM(UTC)
I have the same problem as of today, Feb. 10th 2021. I noticed a Windows 10 update yesterday... sigh.

Have you found a solution to this problem? It's odd and I've tried lots of things that haven't worked.

Rank: Driver's Permit
#3 Posted : Thursday, February 11, 2021 3:21:47 AM(UTC)
Completely reinstalling the game worked for me and the game is working 100%!

Yes the 100GB download wasn't fun but it happens.

Rank: Driver's Permit
#4 Posted : Tuesday, April 20, 2021 4:11:20 PM(UTC)
This happened to me, and I found a better solution than reinstalling the entire game.

Go to my pc (formerly my computer) > uninstall or change a program > Forza Motorsport 7 > Advanced Options > Reset

Give it some time to remove your temporary data, and relaunch the game. Should be fixed!
Rank: Driver's Permit
#5 Posted : Wednesday, May 5, 2021 8:31:06 AM(UTC)
I too just installed the game today and tried all of the above. Nothing working. Also when playing career mode. When finished the first few races and then you pick a car. It then locks up there.
Rank: D-Class Racing License
#6 Posted : Saturday, May 15, 2021 4:57:56 PM(UTC)
T10 insists on setting video options to default every time they release a micro-update, which is annoying enough. But when I goto video settings to fix this ineptitude, it soft locks and can't do anything other than exit the game.