For all technical issues, make sure you've read the articles at Forza Support and use the link in any of the articles to Submit a Ticket for investigation, as indicated in the thread pinned at the top of the forum:
Originally Posted by: ZeroD4RK 303892 
Hello everyone,
For Support, please visit
https://support.forzamotorsport.netOur current hours of operation are
Monday - Friday from
6:00am-3:00pm PST / 9am-6pm ESTPosting in the Forums is not submitting a ticket.
We have articles for Known Issues, Release Notes, Wheel Guide and more. You can also Submit a Ticket and one of our Community Support Agents will get back to you.
If you are submitting a ticket for a Known Issue, we will let you know. Current Known Issues are being investigated and/or fixed pending a new content update.
The time it takes to answer a ticket is dependent upon the following: - Volume of tickets we are currently receiving.
- The complexity of the issue being investigated.