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Rank: A-Class Racing License
#26 Posted : Monday, September 28, 2020 2:22:06 AM(UTC)
Originally Posted by: Abadula129 Go to Quoted Post
Hello! The problem started when i update the Windows version to the latest of it(2004).The my game was crashing out at the "Microsoft Studios" logo every time. Then I did this: Windows 10 Settings -> Storage -> Apps & games ->Forza Horizon 4 ->Advanced Options ->Select the "Reset" button. After that my game was running properly, but my profile got screwed, it said my profile isn't available anymore. I watched a tutorial, where the guy showed that i just need to delete two files from:
Disc D: -->Users-->*username*-->AppData-->Local-->Microsoft.SunriseBaseGame_8wekyb3d8bbwe-->SystemAppdata-->wgs-->(then there was the 2 file) I did this and this wasn't working so i reset the game(again) but the internet connection was off this time.Then i started playing (with Wi-Fi out) and it started from the very beginning- I restarted it (now with internet) i chose the cloud saving and again it said my profile isn't available anymore. What can i do to have my account back?
Error Code E:47-0
It happened on pc(obviously) on 26th of September.


Sadly except you saved your game saves before the issue, looks screwed. You can log a ticket and expect a few CR and cars / wheelspins but nothing to compensate the loss.
Rank: C-Class Racing License
#27 Posted : Wednesday, September 30, 2020 12:28:12 PM(UTC)
My cloud save just got borked.
It seems my yesterdays play session on laptop didn't sync as it should, even though I waited few min before shutting it down.
So first sync on desktop goes on, throws error on 98%, retry ... profile no longer available.
Yay
I have a bit older Sunrise folder backup, so ok, but wait, what's going on on laptop ... says I have newer save on it then in cloud, so use newer and up it.
Wait few min, 7zip the sunrise folder, copy to desktop, delete desktop sunrise folder, unzip the one from laptop, success :)
Seems my laptop and desktop are fine, also cloud should be happy.
Alfa Romeo - made in Italy, perfected in my garage
Rank: Racing Permit
#28 Posted : Wednesday, September 30, 2020 12:45:05 PM(UTC)
Congratulation! That's sound good.
Rank: D-Class Racing License
#29 Posted : Friday, October 2, 2020 11:05:29 AM(UTC)
Ehh...count me in :(

I'm running sync at this moment. How long do I have to wait until % will start to fill up. I'm at 0% for last 10-15min.

EDIT: Yay, 3% and moving. Fingers crossed :)

Edited by user Friday, October 2, 2020 11:11:08 AM(UTC)  | Reason: Not specified

Rank: S-Class Racing License
#30 Posted : Friday, October 2, 2020 11:42:38 AM(UTC)
Good luck with that! Hopefully there is a happy ending this time.
Rank: D-Class Racing License
 1 user liked this post.
#31 Posted : Friday, October 2, 2020 11:55:09 AM(UTC)
Sync complete. It looks like everything is OK :)

All I did was: delete local save + start the game and let it download save from cloud.
Rank: S-Class Racing License
 2 users liked this post.
#32 Posted : Thursday, October 8, 2020 2:36:31 AM(UTC)
Just got this error again... straight after I had to force quit the game with alt+f4 because I encountered the bug where you can't bring up any menu. You can only laugh at the state this game is in really 🤣

edit - doing as Zip did above has worked for me after 40 mins of syncing using Microsoft's dial-up server (the only plausible explanation for it being so slow surely).

Edited by user Thursday, October 8, 2020 3:39:06 AM(UTC)  | Reason: Not specified

Rank: Driver's Permit
#33 Posted : Friday, October 9, 2020 10:50:26 AM(UTC)
Hi,

I just tried to log in and was greeted by this message. I know this is the wrong section of the forum but I can't figure out how to contact the support on https://support.forzamotorsport.net/hc/en-us. Can someone help me to move things on?
I played a few hours ago and was thrilled since I finally was able snipe a Capri FE and now I'm fearing I bought a duped/hacked car without my knowledge.
Other people with the same problem said they fixed this problem by reseting their game in the store or deleting their savegames, but since I'm playing on PC with the game pass app I can't access the game files, nor do I own the game in the Microsoft store.

Rank: S-Class Racing License
#34 Posted : Friday, October 9, 2020 1:51:24 PM(UTC)
Originally Posted by: Mancharia Go to Quoted Post
Hi,

I just tried to log in and was greeted by this message. I know this is the wrong section of the forum but I can't figure out how to contact the support on https://support.forzamotorsport.net/hc/en-us. Can someone help me to move things on?
I played a few hours ago and was thrilled since I finally was able snipe a Capri FE and now I'm fearing I bought a duped/hacked car without my knowledge.
Other people with the same problem said they fixed this problem by reseting their game in the store or deleting their savegames, but since I'm playing on PC with the game pass app I can't access the game files, nor do I own the game in the Microsoft store.



Yes you can access the save folder, they are not stored in the game folder. See a previous post above in this thread for the location.
Rank: A-Class Racing License
 1 user liked this post.
#35 Posted : Monday, October 12, 2020 10:30:24 AM(UTC)
Originally Posted by: FullNietzsche Go to Quoted Post


edit - doing as Zip did above has worked for me after 40 mins of syncing using Microsoft's dial-up server (the only plausible explanation for it being so slow surely).

. Dial up server, indeed, no doubt using a 1200 baud modem

Rank: D-Class Racing License
 1 user liked this post.
#36 Posted : Thursday, October 22, 2020 6:45:58 AM(UTC)
Here we go again... Yay!

EDIT: Yay! I can play... took only 1h15min :)

Edited by user Thursday, October 22, 2020 7:44:51 AM(UTC)  | Reason: Not specified

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