Hi,
Unsure where to put this post but this seems to be xbox related so ill start here.
FORZA HORIZON 4I had played the game for a couple of months and was miles behind my friends who had played it for 6 months or so.
My friend said to me if i give him my details he could give me his game save so i have the same cars as him but it wouldnt effect my leaderboard stats (I could keep my own scores and achievements)
So after a week i was banned from FH4, naturally i opened a support ticket.
The support agent (Clearly untrained - will elaborate soon) then used some kind of pre generated text to paste a message that stated i had used some for of cheats to enhance my game. (Cant remember word for word because he banned me from support)..
I expressed my concern to his lack of care for my ticket as he was only using copy and paste reeplies and no investigation was started. At the moment i told him i would be reporting him for neglegence and i would get someone else to take over my ticket who would show it care and investigate properly (That is what the support is for), he chose that the best course of action would be to ban me from support fully.
From my research, unless i am abusive or racist etc then there was no reason to ban me, he chose to do so only because he would be found out and most likely some form of punishment would be issued to him.
Furthermore, i have read that any modification is no allowed due to rules and i fully hold my hands up to this as i allowed my friend to get his game save to work on my xbox. How ever, no form of cheating had taken place and it was not in any way effecting anyone else who plays the game. If there is a chance for my account to be unbanned i would like to know how to do this.
I have no intentions of reporting the support agent (Lack of support agent), nor do i wish to cause any grief. I would simply just like to be able to play online with my friends again and i would like to be able to have the CHEATER badge removed from my name on your system as i simply did nothing along the lines of cheatinng. my only mistake was letting my friend put his save on my account. Which at the time i didnt think was against the rules nor was it negative to anyone else but my own achievements.
If anyone from support reads this it would be fantastic if you could guide me in the right direction please!
Thank you
Loyal LONG time customer of the FORZA franchise.
Edited by user Tuesday, June 30, 2020 5:50:36 AM(UTC)
| Reason: Not specified