Rank: Driver's License
#1 Posted : Monday, April 13, 2020 12:14:44 PM(UTC)
Hi guys, I would really appreciate your help for one of my friend.
In fact, I bought a Forza Porsche Elite Bundle not so long ago which contained a code for the Ultimate Edition of Forza Motorsport 7 (which I have too, so I gave it to him).
However, he entered the code two months ago but he is unable to play the game because neither is something installed on his console nor available on his Xbox Store.
Did someone already had such a embarrassing problem ?
How can he do, do you have any solution to help us ?
Thanks in advance.
Rank: D-Class Racing License
 1 user liked this post.
#2 Posted : Monday, April 13, 2020 9:18:52 PM(UTC)
What Microsoft Account was he logged in as when he redeemed the code. He could try going back to the store or marketplace when logged in under that same MS Account and see what is the status for FM7 Ultimate Edition. When I use my account the status shows as installed for me - it's possible that the install step didn't get completed properly when he redeemed the code you gave him and that he needs to repeat the install.
Rank: Driver's License
#3 Posted : Tuesday, April 14, 2020 12:03:42 AM(UTC)
Originally Posted by: SkiwiNV Go to Quoted Post
What Microsoft Account was he logged in as when he redeemed the code. He could try going back to the store or marketplace when logged in under that same MS Account and see what is the status for FM7 Ultimate Edition. When I use my account the status shows as installed for me - it's possible that the install step didn't get completed properly when he redeemed the code you gave him and that he needs to repeat the install.


He was on his only microsoft account he uses to play in the Xbox.
Thank you, we'll try that.
Rank: Driver's License
#4 Posted : Tuesday, April 14, 2020 12:04:00 AM(UTC)
Originally Posted by: SkiwiNV Go to Quoted Post
What Microsoft Account was he logged in as when he redeemed the code. He could try going back to the store or marketplace when logged in under that same MS Account and see what is the status for FM7 Ultimate Edition. When I use my account the status shows as installed for me - it's possible that the install step didn't get completed properly when he redeemed the code you gave him and that he needs to repeat the install.


He was on his only microsoft account he uses to play in the Xbox.
Thank you, we'll try that.

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