Unable to join sessions - Network Diagnostics screen

HI all

from today i have not been able to get into any sessions and the attached details is what comes up on the screen.

can anybody assist with this please, located Australia and no changes in anyway have been done in the house with internet settings

Unable to join session.
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Support Id

Server Id
Quality of connection success: (15 locations)
Region: east us (0.268s)
IPSEC: 0x000000000

failed to open a connection, check if your network allows IPSEC connections and try again