Unable to connect to Horizon Life

Whenever I try to connect to a session in Horizon Life, it never connects. Instead, it gives the following errors:
This is the error it shows

One thing I did notice was that, in settings of W10, my NAT type is strict.
Also, I don’t understand why it gives the region as East US 2. I live in Asia (specifically, India), and I don’t use any VPNs or proxies.