The word you're looking for is

“Acknowledged”, not “Solved”.

As in :

" I am marking this ticket “Solved” and we will send out an announcement to the Community when we have a resolution. "

Should be :

" I am marking this ticket “Acknowledged” and we will send out an announcement to the Community when we have a resolution. "

When… IF… you actually have that resolution THEN you might be able to mark it as “Solved”… NOT before.

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