“Acknowledged”, not “Solved”.
As in :
" I am marking this ticket “Solved” and we will send out an announcement to the Community when we have a resolution. "
Should be :
" I am marking this ticket “Acknowledged” and we will send out an announcement to the Community when we have a resolution. "
When… IF… you actually have that resolution THEN you might be able to mark it as “Solved”… NOT before.