stuck in offline mode

Is there any way to get some help? I am stuck in offline mode. Selecting horizon life does absolutely nothing. friends section is greyed out and says not available in offline mode. I can do eliminator games, playground games. I can join and create convoys. I cannot do co-op races, arcades. I have also checked to see if a ban was present and has never been. I have tried using my pc, my xbox one, my xbox series s, cloud on ios and android and its the same on all formats. I have opened numerous tickets and keep getting bounced between xbox support and forza support with no resolution.

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Yeah this has happened to me too bro