The “support” seems to be wilfully ignoring the point I made in my ticket. It got closed with a statement that any affected cars gave a refund. I reopened it and reiterated that this was not correct, not all points were refunded. Guess what? It got closed again with the same justification, that any cars affected gave a refund. So I have just responded to tell them that is not true.
What is probably true is the statement that they are not going to issue additional refunds. That’s not the main issue here, obviously.
The elephant in the room is, or course, the attitude. Dreadful. Do no bother reading support tickets is the quickest way to make problems go away, just pretend. Ubisoft is the same. EA, nuff said. Square Enix, nuff said. Why can’t more developers be like Re-Logic?