Rewind Farther not working

Hi, I was just wondering if this is a common problem and if there is a way to fix it, I can rewind just find, but, once I rewind,I can’t rewind farther. The button is there, it tells me to press X to rewind farther, I press X, and nothing happens. The only way for me to rewind farther is to rewind, press continue,then quickly press rewind again. Please help me if you know how, thank you!

Hello,

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Thank you!