FM7 was crashing too frequently on my system. So i decided to uninstall and get a fresh installation.
After the installation I am back to the intro screen. Looks like my account progress has been reset. I was just abut to finish the Forza Cup and was at collector lvl 10 and driver lvl 50.
How do I get back the progress?
I already tried resetting the data, the sync doesn’t seem to load my progress. Please help.
Try to log out of xbox app and log back in, same thing with the windows store.
You can also try these options :
Start - Settings (Cogwheel Icon) - Apps & Features - Store - Advanced options - Reset
Start - Settings (Cogwheel Icon) - Apps & Features - Xbox - Advanced options - Reset
Start - Settings (Cogwheel Icon) - Apps & Features - Forza Motorsport 7 - Advanced options - Reset
Thank you Trackah123. I’ve tried all of the mentioned steps. Still no success.
I’m reinstalling the game now to see if it helps. Downloading 100GB isn’t fast even with a 1Gbps connection.
Now it is starting to worry me that the team here wont be able to restore my account… It takes hours before my “MODERATED” posts are up. and I cant find a place to directly contact the support team. So much for paying $100 for a game.
I’ve just applied the update and I still don’t have my progress restored. This is getting annoying. Is there a way to contact the developer support directly? Its too slow in here.
It seems this issue would happen if you did anything like this.
Make sure your PC Offline Permissions is set to ON
Open the Microsoft store.
Click on your profile Image and then click settings.
Make sure your Offline Permissions is set to ON
Disconnect your PC from the internet.
Go to your Windows 10 Settings → Storage → Apps & games -->Forza Horizon 3 -->Advanced Options -->Select the “Reset” button.
Start the game, start playing for a few minutes to create a new local save
Connect back to the internet.
About the contact thing :
How do I contact Turn 10?
Per the forum Code of Conduct, “constructive criticisms and suggestions are welcome, provided they are directed to Turn 10 Administration via private e-mail, here: email@example.com.” If you are communicating a problem with your game or account, provide as much detail as possible in clear language. You will receive an automated response confirming your message was received, and you may or may not receive a followup response. Some basic information questions may receive a response from the official Twitter account www.twitter.com/Forzamotorsport but enforcement questions should only be directed to the email address. A list of forum Moderators is in the Code of Conduct but moderators are not Turn 10 employees and cannot answer most game account questions. Xbox Live cloudsave or account purchase questions may need to be directed to Xbox Support at Xbox.com or via Twitter.
I did nothing other than uninstall and reinstall the game. I was online the entire time. I was never offline when I was playing the game. My Xbox achievements for the game is up to date along with the achievement i got just before I uninstalled the game.
Is there no one who can help with this issue?
Am I to look for a refund now?
Already taken care of. I sent you a PM yesterday.