Question about Forza Account

Dear Sir or Madam,

I was banned back then in Forza Horizon 4. I have now purchased Forza Horizon 5. Is my ban still active on Forza Horizon 5? Because if I want to play online in Forza Horizon 5 it says under the online tab Could not connect to the server. Or is it about my current level in Forza Horizon 5? I’m level 3.

Thanks