Problems with Auction House

I have a problem with Forza 7, since last week I can no longer retrieve my auctioned cars or claim the money. Can you help me further"

Ich habe seit letzte Woche ein Problem , ich kann bei meinen versteigerten Autos, nicht mehr das Geld abrufen bze bekommen. Kann mir jemand helfen?

hi i have a problem with one of my cars that i got back from a failed auction and it is not in my garage and the annoying this is that its a Bugatti Chiron can this be fixed please