No club tag lit up in pause menu

im a member of club GT and i have no club tag lit on pause menu on horizon 3. i can not see other peoples club tags and people can’t see mine online! I also can not download tunes, paints or follow tuners or painters. i have unlocked byron bay to level 3,yarra valley level 5, surfers level 1 and outback level 3. my friends can see me in the club tier but i can not access that. i also get rivals messages can somebody please help me? I’ve uninstalled it 3 times reinstalled it 3 times deleted my profiles on the xbox one and 360 and reinstalled them and even a factory reset! still no club tag lit up! I’m gutted and at my wits end now.