Amazon promised a driver suit with preorder. I never got the code. They wanted me to contact MS, so I told NitroGlitter. MS doesn’t handle Amazon codes, so I’ve learned to buy from Windows/Xbox.
Not long had my suit from them didnt even realise the email had come. Have you checked your spam folder
I have. Nothing, unless I don’t know what I’m looking for.
mine came in the same day I got the game. My wife had it on her email and sent me the link to it. might and try to find it to get the email’s subject line.
Benefit Confirmation for your order is the email subject line
I thought I never got mine either, but I didn’t really care, so forgot all about it, since Forza had bigger issues at the time.
I’m on PC.
This week. I had the issue where Forza starts and immediately closes. Looking online, people suggested logging back in through the XBOX app would solve the problem. So, I tried that, and it actually fixed my problem.
While in the XBOX app, I noticed that I had a message from October 3rd about my Pre-Order bonus. Right in the message were the two codes. I’m assuming these were the Amazon codes. I redeemed them, but I never looked for them in the game.
PeakThrower8146:
I thought I never got mine either, but I didn’t really care, so forgot all about it, since Forza had bigger issues at the time.
I’m on PC.
This week. I had the issue where Forza starts and immediately closes. Looking online, people suggested logging back in through the XBOX app would solve the problem. So, I tried that, and it actually fixed my problem.
While in the XBOX app, I noticed that I had a message from October 3rd about my Pre-Order bonus. Right in the message were the two codes. I’m assuming these were the Amazon codes. I redeemed them, but I never looked for them in the game.
Those were for some MS Driver Gear. Not connected to Amazon pre-orders.
As far as the Amazon Driver gear I had to bug them but Amazon did finally send me the codes.
https://forums.forza.net/turn10_postst105888_Amazon-pre-order-bonus.aspx
My email’s with Amazon:
The pre-orders were supposed to receive the Amazon Fire Suit and Helmet DLC which I did not get. Was I supposed to get a separate email or something? There is nothing in my junk email or anything. The game downloaded fine but there was no bonus DLC.
Upon reviewing your comments, I understand that you haven’t received the pre-order codes for ‘Forza Motorsport 7 Ultimate Edition - Xbox One [Digital Code]’.
To resolve this, I’ve contacted our technical team. Please be assured that they are working on it to resolve it on priority.
Here’s the case ID for your reference: xxxxxxx
Errors like this are usually corrected shortly after they’re reported. I assure to write back to you once I receive an update from the technical team.
Thank you for your cooperation and patience while we work on resolving this.
We look forward to seeing you soon again.
Have a great day!
Any updates? I have not heard back from anyone yet. Just to be clear, I have my code for the actual game and that works fine but I never got the code for the pre-order bonus DLC which was supposed to be some Driver Gear.
I’m sorry to hear you still haven’t received any update regarding the pre-order bonus codes for your order.
I’ve checked and see that our technical team is still researching on this issue. It usually takes 1-2 business days for this sort of research, but in this case it’s taking a little longer. I’m very sorry about this delay.
I checked our records and found that one of my colleagues is resolving this issue for you and left a note that she will be following up on the same.
I understand that our resolution has been delayed. However, we would like to provide you a perfect resolution.
My colleague will be contacting you soon with an answer or resolution pertaining to this matter.
I would like to thank you for your patience and understanding as we work to resolve this.
Thank you for contacting us with your concern.
I’ve checked your issue, where the ticket has been created and found that my technical team is already looking into the matter and we may need some more time to resolved the issue at the earliest.
Please wait, all of us are trying to provide you the best possible customer service experience and we’ll definitely assist you in whatever way possible.
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I’m very sorry for the inconvenience you experienced in this case.
If you need additional assistance or have further questions, please don’t hesitate to contact us again. We can be reached by phone 24 hours a day, seven days a week using the following link:
https://www.amazon.com/gp/help/contact-us
Your patience and understanding are greatly appreciated.
We look forward to seeing you again soon.
Hello,
I am sorry for the delay in sending you the codes.
I have contacted the technical team and they have provided the bonus code for your order.
Here is the code for your convenience:
XXXX-XXXX-XXXX-XXXX
Rest assured, if you are facing any issue with the code, please let us know. We will investigate further.
1 Like
Thanks guys, but nothing like that for Forza.
@HipHopHead80 . After all that was it a good fire suit and helmet?
It’s aiight. As good as any other I guess. I can say I haven’t seen anyone else using it yet so it’s kinda unique.
Wasn’t really much work. Just a few quick emails took care of it.
Well, they keep saying they can’t help me. I give up, I guess.
Log in to your Amazon account and check your messages.
Well, Amazon really can’t help me, they “don’t have the codes” , “Microsoft has to give them.”
talby71
November 22, 2017, 10:49am
15
well that’s just crap
the gave them to everyone else that preordered through them
That’s the same issue I ran into with Square with the Final Fantasy Expansion with Gamestop. Neither of them could give codes, Gamestop didn’t have any and SE said they didn’t give them out.
This might be a silly question, but is there a cut off period of sorts after which Amazon doesn’t have these?
As a small update, if anybody reads this, especially Nitro Glitter, Amazon actually closed my ticket for the suit, before ever actually giving it to me. A great rep found that out, couldn’t issue the suit, but did refund me half of my deluxe edition.
1 Like
NickB6913:
As a small update, if anybody reads this, especially Nitro Glitter, Amazon actually closed my ticket for the suit, before ever actually giving it to me. A great rep found that out, couldn’t issue the suit, but did refund me half of my deluxe edition.
I would say that is not a bad deal :).