Is not possible to play in multiplayer. need upgrade

I can’t no more play in multiplayer version I want my money back or you guys should change somethings on the settages of the crash with other cars is like a go-kart race is impossible you should change the ghost immediately once that somone is touched and make a blacklist for the one that doesn’t respect the rules or black flag or timing gap I don’t know, and also the possibility to have a real selection of multiplayer not automatically put in some tracks where you always have to wait unless 10 minutes…I’m really disappointed on the worth of the money I spent into this game…I want upgrade I need it I guess I’m not alone saying it…pleaseeee or money back