Incorrect rewards tier / payout / no player icon


I am a Tier 11 for Forza rewards. I recently changed from 10 to 11. Once I did, my Forzahub is telling me that I am a Tier 12 (despite it showing me how many more points to the next tier), and I still receive the same payout when I collect the rewards ($425k). In addition, I did not receive the Tier 11 multiplayer icon. Is this a known issue? Is there a fix?