impossible to save

hello I buy the ultimate version I have repeated many times as the backup does not work it puts me in error message failure to backup the file followed by another server message unavailable is there a solution?

also we talk about 18 hours of play about so I recommended 6 to 7 times from lvl 1 to 16 after 4 or 5 times from 16 to 23

and the 16 to 23 still could not save it !

since september 27th it’s like that it’s not the beta version

I put you 2 screen messages