I created a support ticket and it's listed as solved instantly despite the issue never being address

The game kept crashing constantly on win10, 5600x, 3090, after it had worked for a week. I bought the castle and set it as my home destination and it would freeze and crash game everytime i loaded in.

I ended up uninstalling, reinstalling, and now it say PROFILE INVALID with error code E:1047-0

Now it won’t even let me proceed past the start menu, or change any settings in the game.

https://p19.zdusercontent.com/attachment/2111964/6m6I7vj2oleutGlZqF0cftKW2?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..uL6xMiq3VcYnm6e0aVuCLA.sY0s6z6f2iCA0GWJC1t1TMhrHU5vCVNUYUQKPwSoCQy3t_R00vpNX21xCAqn-Od45wSn2KAiQg0sHu43B-3r5FMtrT-2rbhmWUrb4mmts3ZQLhZ8Too_XiMqXfg_KJZ5UyBF94GodH4QnJ6Ldai6kNQ_-sa1n0I9yUjoooW9aG6ezfeBQszst89VZLYmBTRgu-eH06EO0y8qpI4wa9l-zSDW-zTW8rO_zVhLoKIhXBFdl53zQ9gviVj5UgXw3LXO5CyZA_my9ZVL4zcnWTE4q0UUnBm9HBHg9Uko5ejdjPk.xIVlkmnVWSvBT_RCOwKd7Q