How can I be able to download this game?

My computer does meet the requirement of this game, with the cpu : i7 6th-gen, gpu : AMD R9 380, 16GB RAM. 40GB free of Disk F.
The OS is win10 64bit, latest version checked, with no doubt, dx12 was installed and supported on the computer, as long as you update the system from win7 to win10.
I’ve run DXdiag, which showed that the DirectX version was 12.
But still, once I open that App store, the “free” button turns grey, and there’s a cross next to the requirement of DX version.
I’ve checked the gpu driver, is the latest version!
I really want to play this game, but what should I do now?

Anniversary Update is definitely installed?

Version 1607, Build 14393.x is mine right now, Apex is working.

1 Like

I’m experiencing the same issue. I’ve double/triple/quadruple checked and just don’t seem to be able to download. I’m beginning to resign myself to the fact that I might need to spend £££ in order to play a free game. Frustrating.

what is the feature level on your card? you need at least 11_0 and dx version 12