Horizon Playlist Locked

Ok I’ve been having this issue for the past week that the Horizon Playlist keeps saying it’s locked and to check back next series. It did it once a couple of weeks ago but it fixed itself the next time I started the game. This time though it’s been doing it for the last week now it also says none of the Horizon Live servers are available i put in a support ticket 3 days ago and haven’t heard anything so i thought i would ask here and see if somebody had any idea how to fix this as it’s annoying me.
Thank you