glitch on cloud

I had to replace my xbox one. When stating forza 5 I had a glitch on cloud on my xbox one that made the game think that I did not play forza 5, yet that then caused me to lose all my game data for forza 5 resetting me back to 0 on every thing. Is there any thing I can do to get back game save.

Did it attempt to sync? If so what happened? Any error messages?

You should also send Helios a PM I think that what he said to do if this happened