Gifted credits missing

I have Redeemd credits on forza 6 but the don’t go In to the game I’m confused anyone know how to get these credits because I’m missing 560k+

560k is an odd amount
Sounds like the total of all you received since you are only tier 4
Its only 500k for tier 9 rewards each week

forza rewards FAQ http://forums.forzamotorsport.net/turn10_postst262_Forza-Rewards-FAQ.aspx?=