Game stopped working

On my account a few days ago my game stopped letting me go online and forzathon would get stuck claiming.
I reinstalled the game hoping this would fix it and it did not.
I have figured out it is just my account because I signed into a friend’s account on my Xbox and everything works fine.
I am not sure what to do and I really don’t wanna have to reset my progress.
If you can help me I would be very grateful thanks.