Game Not Saving

Hi All,
I sent an email to a few days ago and have received no answer so i have decided to take to the forums!
It has recently came to my attention that my copy of ‘Forza Horizon 4’ has not been saving. Every time i shut down my computer and reload the game, it will place me very far behind where is was. I have completed the Winter Showcase 4 times because of this issue and have lost numerous cars and credits.
I hope someone can assist and if any more information is required, do not hesitate to leave a reply.
Many Thanks,

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