Game Clashed, reinstalled and old profile is gone

Hi Team,

My Forza 7 clashed recently, after the reinstallation it didn’t sync-up my old profile (tier 4 achievement) properly and replaced my old profile with tier 1 (like a beginner). :frowning:

If I goto the portal (https://rewards.forzamotorsport.net/en-US) I can still my tier 4 profile.

My question is - how do I restore my old profile back to the game?

Please assist.

P.S.
I’m on both PC and Xbox.

Cheers,
CC