FH4 closing on startup / load screen [see Forza Support site article]


Does anyone have a same problem?

The few days ago i purchased Ultimate Edition via Microsoft Store. When i launch the game, it’s open default logo window, waiting a few seconds and closing. A few months ago i played with Xbox Game Pass, it was Standard Edition. It’s worked fine.

So, i tried download Forza Horizon 4 Demo and it’s works fine. My games installed on Disk D, because Disk C is SSD with small size. I tried to reinstall the game, but nothing helped.

What I tried to do for these 2 days:

Reinstall the game
Install Standard Edition (w/o DLC)
Reset the Microsoft Store
Reset the game
Log in Local Windows Account
Log in Microsoft Account
Windows Mem Test
Reinstall Nvidia Driver
Turn off Mic
DISM /Online /Cleanup-Image /RestoreHealth
sfc /sсannow
Read to https://support.forzamotorsport.net/hc/en-us/articles/360007593074-My-Game-is-Not-Launching-or-is-Crashing-on-PC

I looked to Windows Events Log, and what it says:

A problem caused this program to stop interacting with Windows.
Faulting application path: D:\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Problem Event Name: MoAppHang
Package Full Name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe
Application Name: praid:SunriseReleaseFinal
Application Version:
Application Timestamp: 00000000
Hang Signature: 07c1
Hang Type: 4194304
OS Version: 10.0.17763.
Locale ID: 1049
Additional Hang Signature 1: 07c119e4c87ab1d6b6b9dbf735e96c51
Additional Hang Signature 2: 39f4
Additional Hang Signature 3: 39f4f0799772d47f143f209a3b6ad067
Additional Hang Signature 4: 07c1
Additional Hang Signature 5: 07c119e4c87ab1d6b6b9dbf735e96c51
Additional Hang Signature 6: 39f4
Additional Hang Signature 7: 39f4f0799772d47f143f209a3b6ad067

The program ForzaHorizon4.exe version stopped interacting with Windows and was closed.
To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 10a8
Start Time: 01d579e91a1fd816
Termination Time: 4294967295
Application Path: D:\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x648wekyb3d8bbwe\ForzaHorizon4.exe
Report Id: 0fda27bf-9dc7-4525-9f9b-baf6a97f3c49
Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x648wekyb3d8bbwe
Faulting package-relative application ID: SunriseReleaseFinal
Hang type: Activation

PC Specs:

CPU: i7 3770 @ 3.4Ghz
MB: Asus P8H61 R 2.0
RAM: DDR3 1600 Mhz (16Gb)
GPU: Asus Strix Gaming GTX 950 (2Gb)
HDD: Western Digital WD10EZEX - Games
Power Supply: Thermaltake TR2 S 500W
OS: Win 10 / 1809
Nvidia Driver: 436.48

P.S. I don’t have MSI Afterburner / Riva Tuner, and yeah, i create the ticket a few hours ago.


Open a ticket I guess. Are you logged in as an Admin or local admin?

Before it was a Local Account (Admin), but log in Store with Microsoft Account. I tried log in Windows with Microsoft Account and reinstall the game again, but nothing helps.

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You could look in the community support section. [Mod Edit - Trolling removed - D]
My point is they broke my game 5 months ago. There is no help. Not trolling, just the truth.

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The game can refuse to run if certain programs are running, like for example I found I had to stop using MacType. But as the full game used to work for you, I guess it isn’t that.

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I had this problem several times. Only Windows Clean installation helped me: Download Windows 10
It is easier rather to find witch application does not let FH4 to start.

I guess it’s a bit awkward when it’s a new install of Win 10, no other programs running and it has the same not launching problem…

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I am facing this issues for months. Have already sent support tickets but the guy replying me suddenly stopped helping/replying me.

Someone here please help? Tried all the methods available online.



I’m having the same problem since the Lego Update.
Did everything the OP did and nothing helps.
Reinstalling Windows isn’t an option for just one game since every other Windows Store game works (Forza Horizon 3, Motorsport 7, Gears Ultimate, Gears 4, Gears 5)
as are hundreds of games on other launchers and the game worked flawlessly before the Lego Update.

Already had opened a ticket a month ago, but the only response i got was to open Forza in Windows Safe Mode (right. without any drivers loaded, good idea…)

Sooner or later they’ll close this thread like all the others and suggest to open a ticket. It’s just frustrating, since we’re not alone with this and it’s going on for months now.


Sometimes my game will keep crashing and not start. I will go into the start button window and if the green xbox pane just says xbox console and not have my gamer tag in it, I will go to services and scroll to the bottom where there a 4 xbox services. I usually have to manually start 2 of them to get all 4 running. Then I check the console pane again in the start menu and if my tag is there it will run. It still crashes once then runs, but that is a diifferent problem they haven’t fixed, but it will run. Hopefully that helps.

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Yes Hundreds of us have the same problem on all different versions of Windows 10 since the April Updates. I have same and you will see many posts accross the internet the Same

I have tried all the fixes mentioned in numerous posts and on the Forza Support Pages

NOTHING WORKS £60 Wasted on the Ultimate Edition - The Game is Broken. I have new Install of Windows 10 Pro - Game does the same

The program ForzaHorizon4.exe version stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3820
Start Time: 01d5967bddb0a5a1
Termination Time: 4294967295
Application Path: D:\WindowsApps\Microsoft.SunriseBaseGame_1.361.362.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe
Report Id: e3546ab3-e774-48aa-8dc3-e48f931fc9e8
Faulting package full name: Microsoft.SunriseBaseGame_1.361.362.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: SunriseReleaseFinal
Hang type: Activation

I have 132 Games on Steam 15 Games on Origin, Lots of other games as well Nothing Like This Ever - Every Game Works except this one - Microsoft Game Microsft Windows . I just cant believe this has not been sorted out. Every time the various Posts get shut down and you are refrerred to creat support ticket then they never answere the Support Tickets.

In the UK this offence is called Theft/Robbery/Fraud Selling if product that do not work.

It is Really sad that PC Forza Gamers are left like this. I have also tried to get the game to work on my Windows 10 Home Edition Gaming Laptop - Guess What does not load and throws another windows error.

Its all tied up with Windows Permissions and File Access which is locked down by windows - trying all the windows Rege edits to aloow permissons still dont work.

Cant afford to buy and XBOX and see that the game is also broken there for some PC PLayers.

Microsoft App Store also has its own problems with Forza

Sooo Sad that they cant Let the Game go to Steam as I bet it would work straight away!


Activation (license check) requires a valid connection to the server.

If it fails, either the request failed to reach the server, or the server determined that request invalid.

Or this may help…

You can submit a ticket on the the official support site: https://support.forzamotorsport.net

This is how to properly change the permissions. No regedit required. You cannot skip a step so make sure and follow it correctly. I don’t see this on what you tried. Are you having trouble with other windows store apps? Do they exhibit the same behavior? Try the Weather app see if that opens and closes right away.

Various other stuff to try.


Of course YMMV and none of it may work.

My game has been working great til the past 2 weeks or so.
Since then I’m unable to get past the load screen. It loops forever, doesn’t freeze, crash or anything like that. It just loads forever.
I have a decently powerful PC and I have the newest GPU drivers.
I’ve tried to reinstall the game and all of its add-ons but the issue still occur.
To clarify which load screen I’m talking about I’ll link a picture down below.

Do anyone have a solution for this?



Network problem.




Still the same issue.
Also tried uninstalling all addons apart from the expansion packs but the issue still remains

Do you have a screensaver or anything like that active?

I had a similar problem on Xbox a while ago, turned out to be the screen dimming after a few minutes of inactivity was interrupting the syncing process, causing infinite loading

Whenever encountering a support issue, please remember to do the following before posting:

  • Search the forums for keywords in existing threads that may have already discussed the issue.

  • Refer to the pinned Support post instructions to read existing threads on the Support site and search for keywords. There’s an existing article on Support for My Game is Not Launching or is Crashing on PC

  • If you still can’t find a related topic use the link at the bottom of each article to Submit a Ticket for the developers to investigate.

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