Current Issues with Storm Island 50% VIP discount - Fix rolling out now

Hi all,

We’re aware that for some of you the Forza Horizon 2 Storm Island 50% VIP discount isn’t being applied correctly in the Xbox Store. If you’re affected please hang tight as we rectify the issue.

UPDATE - Right, we think we’ve got to the bottom of the VIP pricing issue and a fix should be rolling out now. We anticipate that everyone who was previously affected by the issue should have the correct pricing displayed within the next hour. Remember though, the discount only applies if you’re a Forza Horizon 2 VIP, NOT a Forza Motorsport 5 VIP.
Thanks for your patience everyone, we really hope all of you who buy the Storm Island expansion have a great time with it!

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Waiting…

Thanks for acknowledging the issue. I’m itching to play it.

Noticed that, so i went to the game to see if the add-on was available from the game, and it’s not. will wait!

wrong quote… sorry

Hi all,

We’ve now been informed that the issues affecting the VIP discount not showing for some players should now be resolved.

Thanks for your patience.

EDIT - Looks like some players are still having issues with this, we’re continuing to investigate and will update you all as soon as we can. Thanks for your patience.

Hard-restarted my console twice and it’s still full price, unsure if anyone else is still having this problem but I still am.

Can confirm the opposite, have Horizon 2 VIP and price is showing as not discounted. I’ll just get it tomorrow then.

You may want to do another check there bud. I am a VIP via Ultimate Edition preorder and it still wants 20 bucks from me.

This is borderline ridiculous…

Well that’s wonderful but what about this… I was at work today so knowing that the DLC was available I had called my wife to purchase the DLc for me so I could play when I got home (for the Download…). I had told her that it should be $10 because of my VIP membership and thought no more of it… Until now that I am home. Apparently she also didn’t see the discount price but purchased the content anyway thinking that the discount would apply regardless of what the listed price was (I know… it’s not the smartest thing I had ever heard either but she isn’t used to purchasing these types of things…). So now I have realised that on top of the $100 I paid for the Super Ultra Edition of Forza Horizon 2 that my “VIP” discount was not applied. What happens now? Do I have a chance of recouping the money if I call (and probably wait for an hour) Microsoft? I know this was an issue already with Forza related DLC (it would be nice if this crap didn’t keep happening) and I am asking if anyone who was/is in the Well that’s wonderful but what about this… I was at work today so knowing that the DLC was available I had called my wife to purchase the DLc for me so I could play when I got home (for the Download…). I had told her that it should be $10 because of my VIP membership and thought no more of it… Until now that I am home. Apparently she also didn’t see the discount price but purchased the content anyway thinking that the discount would apply regardless of what the listed price was (I know… it’s not the smartest thing I had ever heard either but she isn’t used to purchasing these types of things…). So now I have realised that on top of the $100 I paid for the Super Ultra Edition of Forza Horizon 2 that my “VIP” discount was not applied. What happens now? Do I have a chance of recouping the money if I call (and probably wait for an hour) Microsoft? I know this was an issue already with Forza related DLC (it would be nice if this **** didn’t keep happening) and I am asking if anyone who was/is in the same boat as I am had any luck? I am not very happy right now. I know it’s only $10 but it’s more the principal at this point (mind you I still want my money…).same boat as I am had any luck? I am not very happy right now. I know it’s only $10 but it’s more the principal at this point (mind you I still want my money…).

Okay I have just finished with Microsoft customer support. They are going to refund the purchase which will revoke my “license” for ownership of the DLC which can take upto 3 days. In the meantime I will be able to play the game. When the refund goes through I will no longer be able to play the game. At which time I can then re-purchase the game for $10. I took me an hour in live chat but i got RESOLUTION! The system works! lol…

I logged out of the smart glass app on my phone and logged back in and it’s still 19.99 although I have VIP.

You a Forza Horizon 2 VIP?

Yes I am VIP

I can’t find the Expansion pack

No discount showing up yet here either.

I know this sounds stupid but I have brought the pack before i relasied that the VIP price was not reduced what happens now?

Will I get a discount and the 50% back on my card or in my mircosoft wallet?

I did not relaise that there was a 50% VIP memebership when I brought this at £15.99

any help please.

Thanks

X DANIM1N10N X

Doubtful. Might be best to contact Xbox Support, I think I remember someone saying they did that last time there was something that should have been discounted.

How would be best to contact Xbox Support, am more better at playing and buying games then contacting xbox and mircosoft lol

http://support.xbox.com/en-GB/contact-us